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- Tasks: Lead customer engagement for our Water Efficiency Programme and drive impactful change.
- Company: Groundwork South, a charity focused on social and environmental regeneration.
- Benefits: Competitive salary, generous holiday, health plans, and family-friendly policies.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Experience in customer engagement and team management is essential.
- Other info: Join a passionate team dedicated to creating sustainable communities across the South of England.
The predicted salary is between 28000 - 42000 £ per year.
Join Groundwork South as a Customer Engagement Manager! Be part of a dynamic team committed to social and environmental regeneration.
The Role:
As a Customer Engagement Manager, you’ll play a pivotal role in delivering our Water Efficiency Programme, ensuring a seamless and high-impact engagement strategy. You will be responsible for driving the success of domestic and non-household water efficiency services across London and the South of England, in collaboration with various water companies. This position is responsible for overseeing high-quality outbound and inbound customer engagement activities, as well as other promotional efforts, to secure work for our field-based teams of water efficiency advisors and plumbers. You will manage the day-to-day operations of a large customer engagement team, working closely with three Customer Engagement Team Leaders to ensure performance targets are consistently met each week.
About Groundwork South:
Groundwork South is a leading social and environmental regeneration charity dedicated to building sustainable communities where individuals and enterprises thrive. We work with key partners to drive impactful change, and we’re seeking a passionate and proactive Customer Engagement Manager to join our Water Efficiency Programme team.
In return we offer you:
- A competitive salary
- Generous holiday entitlement of 25 days per annum plus public holidays
- Health Cash Plan and 24-hour Healthline
- Employee Assistance Programme - including mental health helpline and face to face counselling.
- Salary sacrifices schemes including cycle to work and pension contributions
- Family friendly policies to support work/life balance with time off in lieu for out of hours activities
- Business travel expenses
We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working. We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
Apply now!
To apply, please read the Job Description and send your CV and covering letter (explaining how you meet the requirements of the JD) quoting reference ‘CEM26’ to recruitment.south@groundwork.org.uk. For further information and to discuss the role please contact Dion Bachmann at dion.bachmann@groundwork.org.uk.
Customer Engagement Manager in Dartford employer: Groundwork South Trust Limited
Contact Detail:
Groundwork South Trust Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager in Dartford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Groundwork South is all about social and environmental regeneration, so show your passion for these causes during your chat!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Engagement Manager. Highlight your experience in managing teams and driving customer engagement strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Groundwork South.
We think you need these skills to ace Customer Engagement Manager in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Engagement Manager role. Highlight relevant experience and skills that align with the job description, especially around customer engagement and team management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your background fits the role and why you're passionate about social and environmental regeneration. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven success in previous roles, particularly in customer engagement or team leadership.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Make sure to quote the reference ‘CEM26’ in your application to help us identify your submission quickly!
How to prepare for a job interview at Groundwork South Trust Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Groundwork South's mission and values. Familiarise yourself with their Water Efficiency Programme and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the organisation.
✨Showcase Your Leadership Skills
As a Customer Engagement Manager, you'll be overseeing a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to meet targets. Be ready to discuss specific strategies you used to drive performance and engagement.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially related to customer engagement. Think about challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team's current challenges or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture and expectations align with your career goals.
