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- Tasks: Help Londoners save water and money through home visits and advice.
- Company: Groundwork London, a charity focused on sustainable communities.
- Benefits: Gain valuable experience while making a positive environmental impact.
- Why this job: Join a mission to promote water conservation and support local communities.
- Qualifications: Basic plumbing skills and a customer-focused attitude are preferred.
- Other info: Flexible working in a dynamic environment with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Do you have basic plumbing or handyman skills? In this role you’ll help Londoners save water and money. You’ll need to be customer focused, target driven and provide excellent customer service. London and the Thames Valley have been designated as areas of ‘Severe Water Stress’ by the UK Government and, as such, it is vital that we use water more wisely and learn to save water for future generations.
Working in partnership with Thames Water, we offer Smarter Home Visits to customers in the London and Thames Valley regions. These visits consist of attending customer homes, giving advice on water saving and offering to supply and fit free water saving devices. Owning to specific needs of the programme, we are seeking people who will be delivering home visits working in and around the South West and West side of London and Croydon areas. This role involves vocational driving and the ability to be reasonably insured on our vehicle policy.
Groundwork London is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. This position is an exciting opportunity to work in a key role in the delivery of our partnership programme with Thames Water.
Responsibilities- Deliver home visits as part of the Smarter Home Visits programme in London and Thames Valley regions.
- Provide advice on water saving and offer to supply and fit free water saving devices.
- Engage with customers in a professional, customer-focused manner and meet service targets.
- Drive a vehicle as required and ensure appropriate insurance on our vehicle policy.
- Basic plumbing or handyman skills preferred.
- Customer-focused attitude with good communication and service orientation.
- Ability to work on a mobile delivery programme in and around London, Croydon and surrounding areas.
- Willingness to participate in a DBS basic check where applicable.
- Vocational driving ability and acceptable insurance level on company vehicle policy.
If you think you have the necessary skills and experience, please read the Job Description and send your CV and covering letter (explaining how you meet the requirements of the JD) to: Londonjobs@groundwork.org.uk. Quoting ref: 1243/SHVA
Closing date & InterviewsClosing date for applications: Midday, 9th February 2026. Interviews: 12th & 13th February via MSTeams. We encourage early applications for this role, as interviews will be scheduled throughout the recruitment period.
ContactsFor further information and to discuss the role please contact Lizzie Wood, Area Manager; elizabeth.wood@groundwork.org.uk. Mob: 07548 315 297
Appointment to this role is subject to a basic records check through the Disclosure and Barring Service (DBS). Groundwork London is an equal opportunities employer and welcomes applications from all members of the community and is keen to have a diverse workforce to meet our beneficiaries’ needs.
Smarter Home Visit Advisor employer: Groundwork NE & Cumbria
Contact Detail:
Groundwork NE & Cumbria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smarter Home Visit Advisor
✨Tip Number 1
Get to know the company! Research Groundwork London and Thames Water. Understanding their mission and values will help you connect with them during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your handyman skills! If you have any relevant experience or projects you've worked on, be sure to mention them. This will demonstrate your capability and confidence in delivering home visits effectively.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your CV gets seen by the right people and shows your enthusiasm for the position.
We think you need these skills to ace Smarter Home Visit Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your plumbing or handyman skills, as well as any customer service experience. We want to see how you can bring value to our Smarter Home Visits programme!
Craft a Compelling Cover Letter: In your cover letter, explain how your skills and experiences align with the job description. Be specific about how you can help Londoners save water and money – we love seeing passion for the role!
Show Off Your Communication Skills: Since this role is all about engaging with customers, make sure your application reflects your communication style. Use clear and friendly language to show us you’re customer-focused and ready to provide excellent service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and stands out to us!
How to prepare for a job interview at Groundwork NE & Cumbria
✨Know Your Stuff
Brush up on your basic plumbing and handyman skills before the interview. Be ready to discuss specific examples of how you've used these skills in the past, especially in customer-focused situations.
✨Customer Service is Key
Prepare to showcase your customer service experience. Think of scenarios where you went above and beyond for a customer, and be ready to explain how you can apply that same dedication to helping Londoners save water.
✨Understand the Role
Familiarise yourself with the Smarter Home Visits programme and its importance in addressing water stress in London. Show your passion for environmental issues and how you can contribute to the mission of Groundwork London.
✨Be Ready to Drive
Since this role involves driving, ensure you have all necessary documentation and insurance details ready. Be prepared to discuss your driving experience and how you manage mobile work effectively.
