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- Tasks: Help Londoners save water and money through home visits and advice.
- Company: Groundwork London, a charity focused on sustainable communities.
- Benefits: Gain valuable experience while making a positive impact in your community.
- Why this job: Join a mission to promote water conservation and support local residents.
- Qualifications: Basic plumbing skills and a customer-focused attitude are preferred.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Do you have basic plumbing or handyman skills? In this role you’ll help Londoners save water and money. You’ll need to be customer focused, target driven and provide excellent customer service.
London and the Thames Valley have been designated as areas of ‘Severe Water Stress’ by the UK Government and, as such, it is vital that we use water more wisely and learn to save water for future generations. Working in partnership with Thames Water, we offer Smarter Home Visits to customers in the London and Thames Valley regions. These visits consist of attending customer homes, giving advice on water saving and offering to supply and fit free water saving devices.
Due to specific needs of the programme, we are seeking people who will be delivering home visits working in and around the South West and West side of London and Croydon areas. This role involves vocational driving and the ability to be reasonably insured on our vehicle policy.
Groundwork London is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. This position is an exciting opportunity to work in a key role in the delivery of our partnership programme with Thames Water.
Responsibilities- Deliver home visits as part of the Smarter Home Visits programme in London and Thames Valley regions.
- Provide advice on water saving and offer to supply and fit free water saving devices.
- Engage with customers in a professional, customer-focused manner and meet service targets.
- Drive a vehicle as required and ensure appropriate insurance on our vehicle policy.
- Basic plumbing or handyman skills preferred.
- Customer-focused attitude with good communication and service orientation.
- Ability to work on a mobile delivery programme in and around London, Croydon and surrounding areas.
- Willingness to participate in a DBS basic check where applicable.
- Vocational driving ability and acceptable insurance level on company vehicle policy.
If you think you have the necessary skills and experience, please read the Job Description and send your CV and covering letter (explaining how you meet the requirements of the JD) to: Quoting ref: 1243/SHVA
Closing date & InterviewsClosing date for applications: Midday, 9th February 2026. Interviews: 12th & 13th February via MSTeams. We encourage early applications for this role, as interviews will be scheduled throughout the recruitment period.
ContactsFor further information and to discuss the role please contact Lizzie Wood, Area Manager.
Other InformationAppointment to this role is subject to a basic records check through the Disclosure and Barring Service (DBS). Groundwork London is an equal opportunities employer and welcomes applications from all members of the community and is keen to have a diverse workforce to meet our beneficiaries’ needs.
Smarter Home Visit Advisor in London employer: Groundwork NE & Cumbria
Contact Detail:
Groundwork NE & Cumbria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smarter Home Visit Advisor in London
✨Tip Number 1
Get to know the company! Research Groundwork London and their partnership with Thames Water. Understanding their mission and values will help you connect better during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your handyman skills! If you have any relevant experience or projects you've worked on, be sure to mention them. This will demonstrate your capability and confidence in delivering home visits effectively.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your CV gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Smarter Home Visit Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your plumbing or handyman skills, as well as any customer service experience. We want to see how you can help Londoners save water and money!
Craft a Compelling Cover Letter: In your cover letter, explain how your skills align with the job description. Be specific about your experience and show us why you're the perfect fit for the Smarter Home Visit Advisor role.
Show Your Customer Focus: Since this role is all about engaging with customers, make sure to emphasise your customer-focused attitude in both your CV and cover letter. We love candidates who can connect with people!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Groundwork NE & Cumbria
✨Know Your Stuff
Make sure you brush up on basic plumbing and handyman skills before the interview. Be ready to discuss any relevant experience you have, as this role requires practical knowledge. Think of examples where you've successfully solved problems or helped others with similar tasks.
✨Customer Focus is Key
Since this role is all about helping customers save water and money, be prepared to showcase your customer service skills. Share stories that highlight your ability to engage with clients professionally and how you’ve met their needs in the past.
✨Be Target Driven
This position involves meeting service targets, so come equipped with examples of how you've achieved goals in previous roles. Whether it’s hitting sales targets or completing projects on time, showing your drive will impress the interviewers.
✨Get Familiar with the Area
As you'll be working in and around London and Croydon, it’s a good idea to familiarise yourself with these areas. Mentioning specific locations or challenges you might face during home visits can demonstrate your commitment and understanding of the role.
