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- Tasks: Provide tailored advice and support on welfare, housing, and budgeting to clients.
- Company: Join Groundwork, a leading UK regeneration charity making a real difference in communities.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Empower individuals to improve their lives while developing your skills in a meaningful role.
- Qualifications: Experience in advice roles and strong communication skills are essential.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 22400 - 29800 £ per year.
Job Title: Information, Advice & Guidance Adviser
Salary: £26,485 per annum
Hours: Full Time (37 hours per week) or Part Time hours available
Location: Head Office – Newton Aycliffe
About Us
Groundwork works across the UK helping communities find practical solutions to the challenges they face. Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. Groundwork’s mission is to support people to improve their prospects and reach their full potential.
About The Role
As an Information, Advice & Guidance Adviser, you will deliver high-quality, client-focused information, advice, and guidance across a range of areas, including welfare benefits, debt, housing, consumer rights, energy, budgeting, and related support. You will work through a multi‑channel approach – including face‑to‑face meetings, telephone, email, online chat, and video appointments – ensuring clients receive the right help, in the right way, at the right time.
Your Role Will Include
- Listening carefully to understand client needs and priorities.
- Providing clear, tailored advice and practical support.
- Acting on behalf of clients where necessary, including referrals to specialist agencies.
- Maintaining accurate case records and ensuring compliance with quality standards.
About You
- Empathetic and approachable, with excellent listening and communication skills.
- Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
- Organised and proactive, able to manage a varied workload and meet deadlines.
- Committed to equality, diversity, and inclusion in service delivery.
- Adaptable, with a willingness to travel and work flexibly to meet client needs.
Contact
For more information on the role, or for an informal discussion, please contact Vicky Wood, Project Manager on 07885 460715 or vicky.wood@groundwork.org.uk.
Want to apply?
Great. All you need to do is complete the application form below.
Application Form
All completed applications should be emailed to HR.NorthEast@groundwork.org.uk.
Closing date: Midnight on Thursday 20th November 2025. Please note, if we receive a high volume of applications, we may look to close the role early, so we recommend an early application.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.
This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre‑existing Right to Work in the UK in order to be offered an employment contract.
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Information, Advice & Guidance Adviser employer: Groundwork NE & Cumbria
Contact Detail:
Groundwork NE & Cumbria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information, Advice & Guidance Adviser
✨Tip Number 1
Get to know the company! Research Groundwork and its mission. Understanding their values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As an Information, Advice & Guidance Adviser, you'll need to listen carefully to clients. Try mock interviews with friends or family where you focus on active listening and responding thoughtfully.
✨Tip Number 3
Showcase your adaptability! Be ready to discuss examples of how you've managed varied workloads or adapted to changing situations. This will highlight your proactive nature and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Groundwork and ready to make a difference in the community.
We think you need these skills to ace Information, Advice & Guidance Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Information, Advice & Guidance Adviser. We want to see how you can bring value to our mission at Groundwork!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent listening and communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: If you have experience in welfare rights, housing, or debt advice, make sure to emphasise that in your application. We’re looking for candidates who can hit the ground running, so let us know what you’ve done before!
Follow Application Instructions: Don’t forget to send your completed application to the specified email address. We appreciate attention to detail, so following instructions shows us you’re organised and proactive—qualities we value at Groundwork!
How to prepare for a job interview at Groundwork NE & Cumbria
✨Know Your Stuff
Make sure you brush up on the key areas you'll be advising on, like welfare benefits and housing. Familiarise yourself with common client issues and how to address them. This will show your potential employer that you're not just knowledgeable but also genuinely interested in helping clients.
✨Showcase Your Empathy
As an Information, Advice & Guidance Adviser, empathy is crucial. Prepare examples from your past experiences where you've successfully listened to clients and provided tailored support. This will demonstrate your ability to connect with clients and understand their needs.
✨Practice Multi-Channel Communication
Since the role involves various communication methods, practice how you'd handle a client query via phone, email, or face-to-face. You could even role-play with a friend to get comfortable with different scenarios. This will help you feel more confident during the interview.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage your workload and meet deadlines. Bring along examples of how you've successfully juggled multiple tasks in the past. This will reassure the interviewers that you can handle the varied demands of the role.