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- Tasks: Provide tailored advice to help residents improve their health and finances.
- Company: Join Groundwork, a leading charity dedicated to community regeneration.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives across County Durham.
- Qualifications: Empathy, communication skills, and experience in advice roles preferred.
- Other info: Flexible working environment with a commitment to diversity and inclusion.
The predicted salary is between 22000 - 30000 £ per year.
Salary: £26,050 per annum
Hours: Full Time (37 hours per week)
Location: Head Office – Newton Aycliffe, working across County Durham
About Us
Groundwork works across the UK helping communities find practical solutions to the challenges they face. Groundwork aims to be the UK's leading regeneration charity, working through partnership to create communities in which people are proud to live and work. Groundwork's mission is to support people to improve their prospects and reach their full potential.
About The Role
We are seeking a compassionate, proactive, and client-focused Healthier & Wealthier Adviser to join our team. In this role, you will deliver high-quality advice and guidance to residents across County Durham, helping them navigate welfare benefits, debt, housing, energy, budgeting, employment, family support, and more. You will primarily provide telephone-based advice, with additional support via face-to-face meetings, email, online chat, and video appointments. You will work with clients referred from Primary Care Trusts (PCTs) and other health organisations, gathering information about their circumstances, offering tailored guidance, and acting on their behalf when required.
Your Role Will Include:
- Providing high-quality advice and guidance via phone, email, online chat, video, and face-to-face appointments.
- Gathering detailed client information to offer personalised support and make referrals to specialist agencies when needed.
- Maintaining accurate case records and ensuring all work meets quality standards.
- Responding to enquiries promptly and supporting the general advice line during busy periods.
You will be part of a supportive, collaborative team that values learning, innovation, and continuous improvement.
About You
We're looking for someone who is:
- Empathetic and approachable, with excellent listening and communication skills.
- Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
- Organised and proactive, able to manage a varied workload and meet deadlines.
- Committed to equality, diversity, and inclusion in service delivery.
- Adaptable, with a willingness to travel and work flexibly to meet client needs.
Join us to make a real difference in the lives of people across County Durham, helping them to be healthier, wealthier, and more empowered.
For more information on the role, or for an informal discussion please contact Vicky Wood, Project Manager.
Closing date: Midnight on Thursday 30th October 2025
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk.
Healthier & Wealthier Adviser employer: Groundwork NE & Cumbria
Contact Detail:
Groundwork NE & Cumbria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthier & Wealthier Adviser
✨Tip Number 1
Get to know the company! Research Groundwork and its mission. Understanding what we stand for will help you connect with our values during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be providing advice over the phone and in person, it’s crucial to articulate your thoughts clearly. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Groundwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a positive impact in County Durham.
We think you need these skills to ace Healthier & Wealthier Adviser
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Healthier & Wealthier Adviser role. Show us why you're the perfect fit for our team!
Show Your Passion: We’re looking for someone who’s genuinely passionate about helping others. Use your application to express your commitment to making a difference in people’s lives across County Durham.
Apply Early: Don’t wait until the last minute! We might close the role early if we get a lot of applications, so get your application in as soon as you can through our website.
How to prepare for a job interview at Groundwork NE & Cumbria
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Healthier & Wealthier Adviser. Familiarise yourself with welfare benefits, debt advice, and housing issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
As this role requires a compassionate approach, think of examples from your past experiences where you've demonstrated empathy and support. Be ready to share how you’ve helped clients or colleagues in challenging situations, as this will highlight your suitability for the position.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a role that involves advising clients, so showing that you can listen well will set you apart.
✨Be Organised and Proactive
Prepare a few questions about the role and the team dynamics at Groundwork. This shows that you’re proactive and organised, which are key traits for managing a varied workload. Plus, it gives you a chance to assess if the company culture aligns with your values.
