At a Glance
- Tasks: Provide compassionate advice on welfare, housing, and budgeting to empower local residents.
- Company: Join Groundwork, a leading charity dedicated to community regeneration and support.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive team environment.
- Other info: Flexible working and a commitment to diversity make this a unique opportunity.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Empathy, communication skills, and experience in advice roles are essential.
The predicted salary is between 22000 - 30000 £ per year.
Join us to make a real difference in the lives of people across County Durham.
Job Title: Healthier & Wealthier Adviser
Salary: £26,988 per annum
Hours: Full Time (37 hours per week) and Part Time roles available
Contract: Permanent
Location: Head Office, Newton Aycliffe, DL5 - working across County Durham
About us
Groundwork NE & Cumbria is a long established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People's Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.
We deliver hundreds of locally led projects each year, including initiatives that support young people and adults into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.
About the Role
We are recruiting for a Healthier & Wealthier Adviser.
We are seeking a compassionate, proactive, and client-focused Healthier & Wealthier Adviser to join our team. In this role, you will deliver high-quality advice and guidance to residents across County Durham, helping them navigate welfare benefits, debt, housing, energy, budgeting, employment, family support, and more.
Job Purpose
You will primarily provide telephone-based advice, with additional support via face-to-face meetings, email, online chat, and video appointments. You will work with clients referred from Primary Care Trusts (PCTs) and other health organisations, gathering information about their circumstances, offering tailored guidance, and acting on their behalf when required.
Your role will include:
- Providing high-quality advice and guidance via phone, email, online chat, video, and face-to-face appointments.
- Gathering detailed client information to offer personalised support and make referrals to specialist agencies when needed.
- Maintaining accurate case records and ensuring all work meets quality standards.
- Responding to enquiries promptly and supporting the general advice line during busy periods.
You'll be part of a supportive, collaborative team that values learning, innovation, and continuous improvement.
About You
We're looking for someone who is:
- Empathetic and approachable, with excellent listening and communication skills.
- Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
- Organised and proactive, able to manage a varied workload and meet deadlines.
- Committed to equality, diversity, and inclusion in service delivery.
- Adaptable, with a willingness to travel and work flexibly to meet client needs.
Join us to make a real difference in the lives of people across County Durham, helping them to be healthier, wealthier, and more empowered.
Closing date: Monday 7th September 2026
Please note , should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Healthier & Wealthier Adviser employer: Groundwork NE & Cumbria
Groundwork North East & Cumbria is an exceptional employer, offering a dynamic and varied role as a Maintenance Officer where you can truly make a difference in the community. With a supportive team environment, opportunities for skill development across multiple sites, and the autonomy to manage your own workload, you'll find meaningful work that positively impacts local areas. Plus, the roving nature of the role allows for diverse experiences while enjoying the beautiful landscapes of the North East and Cumbria.
Contact Details:
Groundwork NE & Cumbria Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Healthier & Wealthier Adviser
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Healthier & Wealthier Adviser role. Highlight your experience in providing advice and guidance, and don’t forget to showcase your empathy and communication skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets seen. Plus, you’ll be part of a community that values learning and innovation, just like us at StudySmarter!
We think you need these skills to ace Healthier & Wealthier Adviser
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application:Make sure to align your skills and experiences with the job description. Highlight any relevant experience in welfare rights, housing, or debt advice to show us you’re the perfect fit for the Healthier & Wealthier Adviser role.
Show Your Passion:We’re looking for someone who’s genuinely interested in helping others. Use your application to express your commitment to making a difference in people’s lives across County Durham.
Apply Early:Don’t wait until the last minute! We might close the role early if we get a lot of applications, so get your application in as soon as you can through our website to ensure you don’t miss out.
How to prepare for a job interview at Groundwork NE & Cumbria
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Healthier & Wealthier Adviser. Familiarise yourself with welfare benefits, debt advice, and housing issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
As this role requires a compassionate approach, think of examples from your past experiences where you've demonstrated empathy and support. Be ready to share how you’ve helped clients or colleagues in challenging situations, as this will highlight your suitability for the position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you’re engaged and serious about contributing to the organisation’s mission.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This not only demonstrates your communication skills but also reflects your ability to connect with clients effectively.
