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- Tasks: Provide compassionate advice on welfare, housing, and budgeting to empower local residents.
- Company: Join Groundwork, a leading UK regeneration charity dedicated to community support.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Empathy, communication skills, and experience in advice roles are essential.
- Other info: Flexible working and a commitment to diversity make this a unique opportunity.
The predicted salary is between 26050 - 36470 £ per year.
Job Title: Healthier & Wealthier Adviser Salary: £26,050 per annum Hours: Full Time (37 hours per week) Location: Head Office, Newton Aycliffe, DL5 – working across County Durham About us Groundwork works across the UK helping communities find practical solutions to the challenges they face. Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. Groundwork’s mission is to support people to improve their prospects and reach their full potential. About the role We are seeking a compassionate, proactive, and client-focused Healthier & Wealthier Adviser to join our team. In this role, you will deliver high-quality advice and guidance to residents across County Durham, helping them navigate welfare benefits, debt, housing, energy, budgeting, employment, family support, and more. You will primarily provide telephone-based advice, with additional support via face-to-face meetings, email, online chat, and video appointments. You will work with clients referred from Primary Care Trusts (PCTs) and other health organisations, gathering information about their circumstances, offering tailored guidance, and acting on their behalf when required. Your role will include: * Providing high-quality advice and guidance via phone, email, online chat, video, and face-to-face appointments. * Gathering detailed client information to offer personalised support and make referrals to specialist agencies when needed. * Maintaining accurate case records and ensuring all work meets quality standards. * Responding to enquiries promptly and supporting the general advice line during busy periods. You’ll be part of a supportive, collaborative team that values learning, innovation, and continuous improvement. About You We’re looking for someone who is: * Empathetic and approachable, with excellent listening and communication skills. * Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable). * Organised and proactive, able to manage a varied workload and meet deadlines. * Committed to equality, diversity, and inclusion in service delivery. * Adaptable, with a willingness to travel and work flexibly to meet client needs. Join us to make a real difference in the lives of people across County Durham, helping them to be healthier, wealthier, and more empowered. Closing date: Midnight on Thursday 6th November 2025 Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Make yourself at home We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults. This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. No agencies please
Healthier & Wealthier Adviser employer: Groundwork NE & Cumbria
Contact Detail:
Groundwork NE & Cumbria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthier & Wealthier Adviser
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Groundwork. Understand their mission and values, and think about how your skills as a Healthier & Wealthier Adviser can help them achieve their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in providing advice and guidance, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping others come through. Share personal stories or experiences that highlight your empathy and commitment to making a difference in people’s lives.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the team at Groundwork.
We think you need these skills to ace Healthier & Wealthier Adviser
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see how your values align with our mission at Groundwork, so share why you’re excited about the Healthier & Wealthier Adviser role!
Tailor Your Experience: Make sure to highlight any relevant experience you have in providing advice and guidance. Whether it’s welfare rights, housing, or debt advice, we want to know how your background makes you a great fit for this position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see your potential right away!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the role early if we get a lot of interest, so head over to our website and apply as soon as you can to secure your chance!
How to prepare for a job interview at Groundwork NE & Cumbria
✨Know Your Stuff
Before the interview, make sure you understand Groundwork's mission and values. Familiarise yourself with the types of advice and guidance they provide, especially around welfare benefits, housing, and debt. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Show Your Empathy
As a Healthier & Wealthier Adviser, empathy is key. Prepare examples from your past experiences where you've successfully supported clients or colleagues. Highlight your listening skills and how you approach sensitive situations, as this will resonate well with the interviewers.
✨Be Organised and Proactive
During the interview, showcase your organisational skills by discussing how you manage your workload and meet deadlines. You might want to share specific tools or methods you use to stay on top of tasks, as this role requires juggling various client needs effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
