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- Tasks: Help Londoners save water and money through home visits and practical advice.
- Company: Groundwork London, a charity focused on sustainable community development.
- Benefits: Competitive salary, fixed-term contract, and opportunities for personal growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Basic plumbing skills, good communication, and a full driving licence required.
- Other info: Flexible working hours with potential weekend shifts.
The predicted salary is between 23900 - 31600 £ per year.
Location: Pan London
Salary: £27,949
Vacancy Type: Fixed term until 31st March 2026, with a view to extend
Hours: 37.5 hours per week
Do you have basic plumbing or handyman skills? In this role you’ll help Londoners save water and money. You’ll need to be customer focussed, target driven and provide excellent customer service.
London and the Thames Valley have been designated as areas of 'Severe Water Stress' by the UK Government and, as such, it is vital that we use water more wisely and learn to save water for future generations.
Working in partnership with Thames Water, we offer Smarter Home Visits to customers in the London and Thames Valley regions. These visits consist of attending customer homes, giving advice on water saving and offering to supply and fit free water saving devices.
Due to specific needs of the programme, we are seeking people who will be delivering home visits working in and around the South West and West side of London and Croydon areas. This role involves vocational driving and the ability to be reasonably insured on our vehicle policy.
Groundwork London is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. This position is an exciting opportunity to work in a key role in the delivery of our partnership programme with Thames Water.
Job Background: Groundwork London employs teams of SHVAs to deliver water efficiency visits across Greater London and South for a range of Water providers to reduce water usage and prevent water scarcity for customers.
Main Objectives:
- Working with other SHVAs and support staff the SHVA will ensure that the project meets all the client’s requirements; these are delivered on time, within budget and to agreed quality standards within the agreed administrative and financial frameworks.
- Specific targets for the post-holder will be agreed for this project.
- Liaise with residents on a day-to-day basis and build good working relationships with them.
- Undertake monitoring information and reporting requirements.
- Undertake home visits to install simple and effective measures to help residents to reduce their water consumption and to save money.
- Provide advice to residents and encourage them to further reduce their water consumption, and make cost savings by making changes to their behaviour.
Person Specification Criteria:
- Good communication skills and ability to speak and relate to a wide customer base, tailoring messages to the audience.
- Relevant practical experience of manual trades or home repair and a good knowledge of home maintenance.
- Ability to find practical solutions to problems.
- Knowledge of water efficiency and home energy products and giving advice in relation to them.
- Experience of project management and managing own workload.
- Knowledge of health and safety issues.
- A practical outlook and can do attitude.
- Experience of using Word and Excel and Thames Water bespoke software and to effectively use other technology i.e. I-Pad.
- A commitment to diversity, equality and inclusion in practice.
- Full driving licence with suitable status to be insured by Groundwork London.
- Willingness to undertake weekend work as required.
To Apply: If you feel you are a suitable candidate and would like to work for Groundwork London, please do not hesitate to apply.
Closing date for applications: Midday, 9th February 2026
Interviews: 12th & 13th February via MSTeams
We encourage early applications for this role, as interviews will be scheduled throughout the recruitment period.
Appointment to this role is subject to a basic records check through the Disclosure and Barring Service (DBS).
Smarter Home Visit Advisor employer: Groundwork London
Contact Detail:
Groundwork London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smarter Home Visit Advisor
✨Tip Number 1
Get to know the company and its mission! Before your interview, do a bit of research on Groundwork London and Thames Water. Understanding their goals will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills, like plumbing or handyman experience, can help Londoners save water and money.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've provided excellent service in the past. Remember, this role is all about building relationships with residents, so let your personality shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Smarter Home Visit Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your plumbing or handyman skills. We want to see how your experience aligns with the role of a Smarter Home Visit Advisor, so don’t hold back on showcasing your relevant skills!
Show Off Your Customer Service Skills: Since this role is all about helping Londoners save water and money, it’s crucial to demonstrate your customer-focused approach. Share examples of how you've provided excellent service in the past – we love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps – we’re all about making things easier!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Groundwork London
✨Know Your Stuff
Make sure you brush up on your plumbing and handyman skills before the interview. Familiarise yourself with common water-saving devices and techniques, as well as any relevant regulations. This will show that you're not just a people person but also knowledgeable about the practical aspects of the role.
✨Customer Focus is Key
Since this role is all about helping Londoners save water and money, think about how you can demonstrate your customer service skills. Prepare examples of how you've successfully interacted with customers in the past, especially in challenging situations. This will highlight your ability to build relationships and provide excellent service.
✨Show Your Problem-Solving Skills
Be ready to discuss how you approach problem-solving. Think of specific instances where you've had to find practical solutions, whether in home maintenance or other areas. This will help the interviewers see that you can think on your feet and adapt to different situations during home visits.
✨Get Tech-Savvy
Familiarise yourself with basic software like Word and Excel, as well as any technology you might use in the role, such as an iPad. If you have experience with Thames Water's bespoke software, make sure to mention it. Being tech-savvy will show that you're prepared for the administrative side of the job.
