Smarter Home Visit Advisor in London

Location: Pan London

Salary: £27,949

Vacancy Type: Fixed term until 31st March 2026, with a view to extend

Hours: 37.5 hours per week

Do you have basic plumbing or handyman skills? In this role you’ll help Londoners save water and money. You’ll need to be customer focussed, target driven and provide excellent customer service.

London and the Thames Valley have been designated as areas of 'Severe Water Stress' by the UK Government and, as such, it is vital that we use water more wisely and learn to save water for future generations. Working in partnership with Thames Water, we offer Smarter Home Visits to customers in the London and Thames Valley regions. These visits consist of attending customer homes, giving advice on water saving and offering to supply and fit free water saving devices.

Due to specific needs of the programme, we are seeking people who will be delivering home visits working in and around the South West and West side of London and Croydon areas. This role involves vocational driving and the ability to be reasonably insured on our vehicle policy.

Groundwork London is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. This position is an exciting opportunity to work in a key role in the delivery of our partnership programme with Thames Water.

Job Background: Groundwork London employs teams of SHVAs to deliver water efficiency visits across Greater London and South for a range of Water providers to reduce water usage and prevent water scarcity for customers.

Main Objectives:

• Working with other SHVAs and support staff the SHVA will ensure that the project meets all the client’s requirements; these are delivered on time, within budget and to agreed quality standards within the agreed administrative and financial frameworks.
• Specific targets for the post-holder will be agreed for this project.
• Liaise with residents on a day-to-day basis and build good working relationships with them.
• Undertake monitoring information and reporting requirements.
• Undertake home visits to install simple and effective measures to help residents to reduce their water consumption and to save money.
• Provide advice to residents and encourage them to further reduce their water consumption, and make cost savings by making changes to their behaviour.

Person Specification Criteria:

• Good communication skills and ability to speak and relate to a wide customer base, tailoring messages to the audience.
• Relevant practical experience of manual trades or home repair and a good knowledge of home maintenance.
• Ability to find practical solutions to problems.
• Knowledge of water efficiency and home energy products and giving advice in relation to them.
• Experience of project management and managing own workload.
• Knowledge of health and safety issues.
• A practical outlook and can do attitude.
• Experience of using Word and Excel and Thames Water bespoke software and to effectively use other technology i.e. I-Pad.
• A commitment to diversity, equality and inclusion in practice.
• Full driving licence with suitable status to be insured by Groundwork London.
• willingness to undertake weekend work as required.

To Apply: If you feel you are a suitable candidate and would like to work for Groundwork London, please do not hesitate to apply.

Closing date for applications: Midday, 9th February 2026

Interviews: 12th & 13th February via MSTeams. We encourage early applications for this role, as interviews will be scheduled throughout the recruitment period.

Appointment to this role is subject to a basic records check through the Disclosure and Barring Service (DBS).