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For Companies At a Glance
- Tasks: Handle customer enquiries, provide parts support, and coordinate deliveries.
- Company: Join Groundhog UK Ltd, a pioneer in mobile welfare units since 1987.
- Benefits: Stable role with a supportive team and opportunities for growth.
- Why this job: Be part of an innovative company making a real impact in construction and engineering.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Develop your technical knowledge in a dynamic manufacturing environment.
The predicted salary is between 28800 - 43200 £ per year.
Groundhog UK Ltd is looking for a Customer Service Coordinator - Parts to join our Purchasing team. Groundhog is a long-established, privately owned manufacturer of high-quality site welfare accommodation units, including static, mobile, and bespoke solutions. We pioneered the mobile welfare unit in 1987, designing, developing, and patenting a product that has since achieved wide success across the construction, rail, civil engineering, and utilities sectors. Our business is built on innovation, quality, and the commitment of our people.
Responsibilities
- Handle customer enquiries by phone and email
- Provide parts support (technical and non-technical)
- Prepare quotations and process customer orders
- Raise purchase orders and liaise with suppliers
- Coordinate couriers and monitor deliveries
- Maintain accurate records on internal systems
About You
Do you have a methodical and organised approach to work? Could you be proactive and solution-focused, particularly when dealing with supply or delivery issues? Are you professional, confident, and customer focused?
Person Specification: Qualifications and Experiences
Essential criteria:
- Customer service or order processing experience via telephone and email
- Confident communicator with strong attention to detail
- Comfortable using ERP/CRM or order management systems
- GCSEs (or equivalent) including English and Maths
- Competent IT skills, including Microsoft Office (Word, Excel, Outlook)
- High level of accuracy and attention to detail with strong organisational skills
Desirable criteria:
- Experience in manufacturing or engineering environments
- Experience working with parts, spares, or components
- NVQ / Level 3 qualification in a relevant discipline
- Experience providing parts support (technical and non-technical)
- Ability to prepare quotations and process customer orders
- Ability to raise purchase orders and liaise with suppliers
- Experience coordinating couriers and monitor deliveries
- Experience maintaining accurate records on internal systems
- Basic technical understanding of procurement, supply chain, or manufacturing lead-time constraints
What We Offer
- Stable role in a well-established manufacturing business
- Supportive team environment
- Opportunity to develop technical and operational knowledge
If interested in this position, please forward your CV and covering letter to karendavies@groundhog.co.uk
Customer Services Coordinator - Parts in Brighton employer: Groundhog (UK) Ltd
Contact Detail:
Groundhog (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator - Parts in Brighton
✨Tip Number 1
Get to know the company inside out! Research Groundhog UK Ltd, their products, and their values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer enquiries, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or resolved issues in the past. This will demonstrate your methodical approach and ability to handle the responsibilities of the Customer Service Coordinator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Groundhog UK Ltd.
We think you need these skills to ace Customer Services Coordinator - Parts in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of Customer Services Coordinator - Parts, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Groundhog. Be sure to mention your methodical approach and any experience with parts support or order processing.
Show Off Your Communication Skills: Since this role involves handling enquiries via phone and email, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a confident communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Groundhog (UK) Ltd
✨Know Your Stuff
Familiarise yourself with Groundhog UK Ltd and their products. Understand the basics of site welfare accommodation units and the role of a Customer Service Coordinator - Parts. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, you'll need to communicate effectively. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've handled customer enquiries or resolved issues in the past, as this will demonstrate your ability to manage customer interactions.
✨Be Organised and Methodical
Highlight your organisational skills during the interview. Discuss how you maintain accurate records and manage multiple tasks, such as processing orders and liaising with suppliers. Use specific examples to illustrate your methodical approach to work.
✨Prepare for Technical Questions
Brush up on any technical knowledge related to parts support and order management systems. Be ready to discuss your experience with ERP/CRM systems and how you've used them in previous roles. This will show that you're not only customer-focused but also technically competent.
