Parts Sales Assistant in Neath, Wales

Role Purpose: Dealing with customers who are looking to purchase replacement parts, processing orders, under the guidance of the parts team. Working closely with the stores department, ready for dispatch. Coordinating with courier companies and logistics to ensure a quality standard of service.

Key Responsibilities

• Handling customer communications via email and telephone, responding to enquiries in a professional and timely manner.
• Providing technical and non-technical support related to parts and welfare unit requirements.
• Preparing and issuing customer quotations and following up as required.
• Processing customer orders accurately and efficiently.
• Raising purchase orders to suppliers and liaising with them to ensure availability and delivery of parts.
• Coordinating and arranging third-party couriers and deliveries.
• Monitoring order progress and resolving any issues relating to supply, delivery, or customer satisfaction.
• Maintaining accurate records on internal systems in line with company procedures.

Qualifications

• Desirable GCSEs (or equivalent) including English and Mathematics.
• Relevant vocational training within a manufacturing or engineering environment.

Experience

• Essential Experience handling customer enquiries via telephone and email.
• Desirable Previous experience in a customer service, order processing, or coordination role.
• Experience working with parts, components, spares, or assemblies.
• Experience liaising with suppliers, manufacturers, or distributors regarding parts availability and lead times.
• Experience coordinating deliveries using third-party couriers or logistics providers.
• Experience using computerised systems (e.g. ERP/MRP, CRM, or stock/order management systems).

Knowledge and Skills

• Desirable Strong customer service and communication skills, both written and verbal.
• Ability to interpret customer requirements relating to parts and translate these into accurate orders or quotations.
• High level of accuracy and attention to detail when processing orders and purchase documentation.
• Strong organisational skills with the ability to manage multiple orders and priorities concurrently.
• Competent IT skills, including Microsoft Office (Word, Excel, Outlook).
• Familiarity with bills of materials, part numbers, stock codes, or technical drawings.
• Understanding of procurement, supply chain, or manufacturing lead-time constraints.

Personal Attributes

• Essential Methodical and organised approach to work.
• Proactive and solution-focused, particularly when dealing with supply or delivery issues.
• Professional, confident, and customer-focused manner.
• Able to work effectively both independently and as part of an operations team.
• Resilient and able to work under pressure while maintaining service standards.

Desirable Strong problem-solving skills within a manufacturing or operational context. Continuous improvement mindset with an interest in learning about products and parts.