Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage maintenance jobs from start to finish using our job management system, eWorks.
- Company: Join Ground Up Property Group, a fast-growing property maintenance company focused on quality solutions.
- Benefits: Enjoy a friendly work environment, structured training, and perks like an on-site gym and pension.
- Why this job: Perfect for those who thrive in fast-paced settings and love client interaction.
- Qualifications: Strong organisational skills and customer service experience preferred; training provided.
- Other info: Entry-level position with a competitive salary of £28,000 to £33,000.
The predicted salary is between 24000 - 39600 £ per year.
1 day ago Be among the first 25 applicants
Ground Up Property Group is a fast-growing and client-focused property maintenance company. We pride ourselves on delivering high-quality maintenance and building solutions through seamless coordination between clients, contractors, and our service team.
We are now looking for an enthusiastic, organised, and proactive Service Desk Coordinator to join our team. This is a key role responsible for managing maintenance jobs from start to finish using our job management system, eWorks. If you enjoy fast-paced environments, speaking with clients, and ensuring things run like clockwork, we’d love to hear from you.
Key Responsibilities:
- End-to-end job management : Handle maintenance and repair jobs from the moment a request is received through to completion, using our in-house system, eWorks.
- Client liaison : Speak directly with clients to understand the works required, provide updates, and confirm job details – primarily over the phone and via email.
- Contractor coordination : Assign the correct contractor to each job, ensuring all details are communicated clearly and everyone is in the right place at the right time.
- Job scheduling : Book and manage appointments, keeping timelines and availability in sync between clients and contractors.
- Live job monitoring : Track progress in eWorks and actively resolve scheduling or access issues to keep jobs on track.
- Client reporting : Create and submit regular client reports, often using PowerPoint, summarising completed works, issues, or outstanding items.
- Service documentation : Maintain accurate records and documentation within our system to support job tracking and reporting.
- Support team operations : Work with the broader service desk team and step in to cover out-of-hours or sickness rota when needed.
Skills and Experience Required:
- Strong organisational skills and a methodical approach to task management.
- Confident and professional communicator – especially on the phone.
- Comfortable with multitasking and prioritising in a high-volume environment.
- Proficient in Microsoft Office, especially Outlook, Word, Excel, and PowerPoint.
- Experience in facilities maintenance, job scheduling, or customer service is preferred but not essential.
- Ability to learn new systems quickly – experience with eWorks or similar job management platforms is a bonus.
- Positive, proactive mindset and a team player attitude.
What We Offer:
- A collaborative and friendly working environment.
- Structured on-the-job training.
- Career development opportunities as the company grows.
- Competitive salary based on experience.
- Benefits including:
- Company pension
- On-site gym
- On-site parking
Annual salary of £28,000 to £33,000, based on experience
Schedule:
- Monday to Friday
- Day shifts only
Education:
- GCSE or equivalent (preferred)
Experience:
- Facilities maintenance: 1 year (preferred)
- Customer service: 1 year (required)
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
-
Industries
Facilities Services
Referrals increase your chances of interviewing at Ground Up Property Group by 2x
Get notified about new Service Desk Coordinator jobs in Kenilworth, England, United Kingdom .
Stratford-Upon-Avon, England, United Kingdom 2 hours ago
West Midlands, England, United Kingdom 2 days ago
Service Desk Analyst / IT Support Help Desk Technician
Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday)
Coventry, England, United Kingdom 1 day ago
West Midlands, England, United Kingdom 1 day ago
Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday)
Tipton, England, United Kingdom 1 month ago
Warwick, England, United Kingdom 1 week ago
Coventry, England, United Kingdom 6 days ago
Service Desk Analyst / IT Support Help Desk Technician
Tipton, England, United Kingdom 1 month ago
Birmingham, England, United Kingdom 1 week ago
Narborough, England, United Kingdom 5 days ago
West Midlands, England, United Kingdom 14 hours ago
Retail Operations Directors Executive Assistant
Solihull, England, United Kingdom 1 day ago
Coventry, England, United Kingdom 1 day ago
Warwick, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 2 hours ago
Coventry, England, United Kingdom 1 week ago
Coventry, England, United Kingdom 1 week ago
Receptionist £14phr – Temporary (4 Weeks) immediate start
Redditch, England, United Kingdom 3 days ago
Birmingham, England, United Kingdom 1 day ago
Travelling Secretary (Role based in UAE)
Coventry, England, United Kingdom 1 day ago
Business Support Officer to the Deputy Director of Information Transformation (Ref: 7256)
Birmingham, England, United Kingdom 1 week ago
Black Hill, England, United Kingdom 1 week ago
Theatres and Anaesthetics Data / Administration Clerk
Warwick, England, United Kingdom 1 week ago
It Service Desk Apprentice (Amari Metals Limited)
Wednesbury, England, United Kingdom 1 month ago
(Home-based) Property Support Coordinator
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Service Desk Coordinator employer: Ground Up Property Group
Contact Detail:
Ground Up Property Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Familiarise yourself with eWorks or similar job management systems. Since this role heavily relies on managing jobs through a specific platform, having a basic understanding of how such systems work can give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. As a Service Desk Coordinator, you'll be liaising with clients regularly, so practice clear and professional communication to make a great impression.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research Ground Up Property Group and their approach to client service. Understanding their values and how they operate will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and facilities maintenance. Emphasise your organisational skills and any experience with job management systems, especially if you have used eWorks or similar platforms.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Service Desk Coordinator role. Mention specific responsibilities from the job description, such as client liaison and job scheduling, and explain how your skills align with these tasks.
Showcase Communication Skills: Since the role requires confident communication, consider including examples of how you've effectively communicated with clients or managed high-volume tasks in previous roles. This will demonstrate your suitability for the position.
Highlight Teamwork and Proactivity: Mention any experiences where you worked collaboratively within a team or took initiative to solve problems. This aligns with the company's emphasis on a positive, proactive mindset and teamwork.
How to prepare for a job interview at Ground Up Property Group
✨Showcase Your Organisational Skills
As a Service Desk Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously in previous roles. Highlight your methodical approach to task management.
✨Demonstrate Communication Confidence
Since the role involves liaising with clients and contractors, practice articulating your thoughts clearly and professionally. You might want to prepare for common questions about handling difficult conversations or providing updates to clients.
✨Familiarise Yourself with eWorks
While experience with eWorks is a bonus, showing that you can quickly learn new systems is essential. If you have experience with similar job management platforms, be ready to discuss how you adapted to them and any challenges you overcame.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you had to resolve scheduling conflicts or manage client expectations, and be ready to explain your thought process.
