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- Tasks: Lead client success initiatives and build strong relationships with key accounts.
- Company: Ground Truth Intelligence, a pioneering platform for ethics and compliance due diligence.
- Benefits: Competitive salary, health insurance, pension, equity options, and professional growth opportunities.
- Why this job: Make a direct impact on company strategy and help clients thrive with innovative solutions.
- Qualifications: 5+ years in client success or account management, with a strategic mindset and excellent communication skills.
- Other info: Join a dynamic team in a fast-paced environment with a focus on technology's potential.
The predicted salary is between 48000 - 72000 £ per year.
Ground Truth Intelligence is the global platform for ethics & compliance due diligence. Based in Old Street, London, we are transforming how organisations conduct global due diligence across 250+ jurisdictions, combining comprehensive digital records with expert human intelligence through pioneering AI and tech workflows.
We are looking for a Director, Client Success to ensure our clients maximise value from the GTI platform while driving retention, adoption, and growth. This is a hands-on, strategic role where you will work directly with our most important accounts while solidifying the processes and frameworks that will enable us to scale. You will be the primary architect of our client success function—building deep relationships with senior stakeholders, solving immediate client needs, enhancing scalable systems for the future and ensuring our clients grow their business with us.
Key Responsibilities
- Serve as primary point of contact and trusted advisor for strategic accounts
- Drive client onboarding, adoption, ongoing engagement and additional use-cases
- Conduct regular business reviews and strategic planning sessions with clients to ensure they are continuing to see value and to identify further opportunities to work together
- Own key metrics including NPS, retention rate, platform adoption, account growth and NRR
- Design and implement scalable onboarding processes and client success workflows
- Partner with GTI’s due diligence experts and engineers to champion client needs and influence roadmap priorities
- Establish the framework for client success that will scale as the company grows
Required Experience
- 5+ years’ experience in client success, account management, or client services
- Background in corporate intelligence, investigations, due diligence, third party risk management, or risk consulting
- Proven track record managing complex B2B client relationships
- Experience in a SaaS or technology business environment preferred but not essential
- Comfortable operating hands-on as an individual contributor
- Demonstrated ability to build processes and systems from the ground up
What We Are Looking For
- Strategic thinker who can execute tactically and get things done
- Exceptional communicator comfortable with C-suite executives and end users alike
- Entrepreneurial mindset with comfort in ambiguity and fast-paced environments
- Self-starter who takes initiative and ownership
- Data-driven problem-solver with excellent organisational skills
- Genuine enthusiasm for technology's potential in the due diligence sector
What We Offer
- Own the client success function and take it to the next level
- Direct impact on company strategy, product development, and business growth
- Professional development and growth opportunities as we scale
- Competitive compensation, including health insurance, pension, and equity options
Right to work in the UK required. We are committed to equality of opportunity and welcome applications from all sections of the community.
Director, Client Success employer: Ground Truth Intelligence
Contact Detail:
Ground Truth Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Client Success
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it relates to the role. Think about specific examples that showcase your skills in client success and how you’ve driven growth in previous positions.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Director, Client Success
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client success and account management. We want to see how your background aligns with our mission at Ground Truth Intelligence, so don’t hold back on showcasing relevant achievements!
Showcase Your Strategic Thinking: In your application, emphasise your ability to think strategically while executing tactically. We’re looking for someone who can not only manage relationships but also drive growth and retention, so share examples of how you've done this in the past.
Communicate Clearly: Your written communication skills are key! Make sure your application is clear, concise, and free of jargon. We want to see that you can communicate effectively with both C-suite executives and end users, so let your personality shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Ground Truth Intelligence
✨Know the Company Inside Out
Before your interview, dive deep into Ground Truth Intelligence's mission, values, and recent developments. Understanding their approach to ethics and compliance due diligence will help you align your answers with their goals and demonstrate genuine interest.
✨Showcase Your Client Success Experience
Prepare specific examples from your past roles that highlight your ability to drive client retention and adoption. Discuss how you've built relationships with senior stakeholders and solved complex client needs, as this is crucial for the Director, Client Success role.
✨Be Ready to Discuss Metrics
Since you'll be owning key metrics like NPS and account growth, come prepared to talk about how you've tracked and improved these in previous positions. Use data to back up your claims and show how you can bring that expertise to GTI.
✨Demonstrate Your Strategic Thinking
Think about how you would design scalable onboarding processes and client success workflows for GTI. Be ready to share your ideas during the interview, as this will showcase your strategic mindset and ability to execute effectively in a fast-paced environment.
