Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Agent, handling calls and processing orders daily.
- Company: Be part of a pioneering company with growth opportunities and a vibrant culture.
- Benefits: Enjoy a full-time role with potential for career progression and a supportive team environment.
- Why this job: This role offers hands-on experience and the chance to build strong customer relationships.
- Qualifications: 1+ years in customer service or admin, proficient in email, Word, and Excel.
- Other info: Immediate start available; must be able to lift boxes up to 20kg.
The predicted salary is between 24000 - 36000 £ per year.
Do you want to work for a pioneering and growing company who can offer you future progression?
THE ROLE:
- Answering all phone calls in a professional and timely manner.
- Processing customer orders accurately.
- Responding to all customer enquiries and building strong relationships with existing customers.
- Coordinate with agents and drivers.
- Processing bookings via phone and emails, adding relevant notes on jobs.
- Lifting and moving overnight boxes around the warehouse.
- Responding to emails and generating quotes for national/international travel.
- Booking Email jobs in our system and replying to all customers in a timely and professional manner.
- Inputting data with overnight/international agents.
- Completing POD's.
- Completing International parcel Proforma invoices.
- Sourcing new agents.
THE CANDIDATE:
- Proficient on email, Word, and Excel.
- 1+ years’ experience working in a fast-paced office admin/customer service environment and can make quick decisions that are right for the company and the customer.
- Ideally from a courier/overnight background.
- Physically capable of moving boxes weighing up to 20kg.
- Uses their own initiative and thrives in being able to work independently but can identify when support is required.
- Someone who is looking to grow and progress their career with the company.
- An enthusiastic and driven person who is willing to learn.
- Must be reliable and on time.
- Must live within a commutable distance of SW11.
- We are looking for someone to start immediately. This is a long-term role with lots of opportunities to grow within the company.
Customer Service Agent employer: Ground Transport Group
Contact Detail:
Ground Transport Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the logistics and courier industry. Understanding the basics of how courier services operate will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves a lot of customer interaction, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work independently and make quick decisions. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues without needing much guidance.
✨Tip Number 4
Highlight your reliability and punctuality. Since the company values these traits, be ready to discuss how you have consistently demonstrated these qualities in your previous roles.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and office administration. Emphasise any roles where you handled customer enquiries, processed orders, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as proficiency in email, Word, and Excel, and your ability to work independently.
Showcase Relevant Experience: In your application, provide examples of how you've successfully managed customer relationships or resolved issues in previous roles. Highlight any experience in the courier or overnight industry if applicable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ground Transport Group
✨Show Your Customer Service Skills
Prepare to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved issues or built strong relationships with customers, as this role heavily relies on those skills.
✨Demonstrate Proficiency with Tools
Since the job requires proficiency in email, Word, and Excel, be ready to talk about your experience with these tools. You might even want to mention any specific tasks you've completed using them that relate to the role.
✨Emphasise Your Ability to Work Independently
The company values initiative and independence. Be prepared to share instances where you took the lead on a project or made decisions without direct supervision, showcasing your ability to thrive in a fast-paced environment.
✨Express Your Enthusiasm for Growth
This position offers opportunities for progression, so convey your eagerness to grow within the company. Discuss your career aspirations and how they align with the company's goals, demonstrating that you're looking for a long-term commitment.