At a Glance
- Tasks: Provide technical support and troubleshoot issues in digital signage environments.
- Company: Ground Support Labs, a leader in digital technology for brands.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Other info: Entry-level position based in Essex with no visa sponsorship available.
- Why this job: Join a dynamic team and enhance your tech skills while making an impact.
- Qualifications: Experience in IT support, coding, and strong problem-solving abilities.
The predicted salary is between 30000 - 42000 £ per year.
Technical Support Specialist / Project Engineer
Ground Support Labs helps brands enhance their image and vision through digital technology. Our platform builds a deep connection between clients and their consumers using digital signage and customer experience technologies. We have deployed and supported over $50M worth of technology in more than 45 countries for retail, government, automotive, and corporate customers. Our “one stop shop” approach ensures a cohesive and seamless management and delivery of content, which boosts advertising revenue and provides intelligence-led support through our Network Operations Centre (NOC).
Role Description
This is a full-time role for a Technical Support Specialist with extensive IT, Networking, and some coding/programming experience. The Technical Support Specialist will be responsible for providing technical support to customers, troubleshooting hardware and software issues, and ensuring the smooth functioning of digital signage environments. Responsibilities include installing and configuring computer and display systems, diagnosing faults, and solving technical problems. The role also involves generating API/Interface scripts/code for monitoring and remote management of systems.
Qualifications
- Technical support and troubleshooting experience with hardware and software
- Developing interface/API scripts and code to exercise equipment monitoring and controls
- Proficiency in installing and configuring computer systems
- Excellent problem-solving skills and attention to detail
- Strong communication skills and the ability to train users
- Experience with remote desktop support tools and technologies
- Ability to work independently and manage multiple tasks effectively
- Experience in the digital signage technology or customer experience industry is a plus
- Bachelor\'s degree in Computer Science, Information Technology, or related field
The position is based in Essex, UK. All applicants must be commutable to Essex - no visa sponsorship.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Engineering and Information Technology
Technical Support Specialist / Project Engineer employer: Ground Support Labs
Ground Support Labs is an exceptional employer that fosters a dynamic work culture centred around innovation and collaboration. With a commitment to employee growth, we offer extensive training opportunities and a supportive environment where your technical skills can flourish. Located in Essex, our team enjoys the benefits of working in a vibrant area while contributing to cutting-edge digital technology projects that enhance customer experiences globally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist / Project Engineer
✨Tip Number 1
Get to know the company inside out! Research Ground Support Labs and their tech offerings. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with hardware and software issues, brush up on common problems and solutions. This will give you confidence during interviews and assessments.
✨Tip Number 3
Show off your coding chops! If you’ve got experience with API scripts or interface coding, be ready to discuss specific projects. We want to see how you can apply your skills to real-world scenarios.
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
We think you need these skills to ace Technical Support Specialist / Project Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support and troubleshooting experience. We want to see how your skills match up with the role, so don’t be shy about showcasing your IT and networking expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about digital signage technology and how your background makes you a great fit for our team. Keep it engaging and relevant!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ground Support Labs
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT and networking. Be prepared to discuss specific hardware and software you've worked with, as well as any troubleshooting experiences. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Show Off Your Problem-Solving Skills
During the interview, be ready to tackle some hypothetical technical problems. Think through your approach to diagnosing and resolving issues. Use examples from your past experiences to illustrate how you’ve successfully solved similar challenges. This will demonstrate your analytical thinking and attention to detail.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role, so practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to refine your delivery. Remember, the ability to train users and convey information clearly is just as important as your technical skills.
✨Familiarise Yourself with Digital Signage
Since the company focuses on digital signage technology, it’s a good idea to research the latest trends and technologies in this field. Being able to discuss relevant industry knowledge will show your genuine interest in the role and the company, making you a more attractive candidate.
