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- Tasks: Manage residential properties, negotiate leases, and build tenant relationships.
- Company: Join Grosvenor, a leader in prime residential property management.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team improving luxury living in London.
- Qualifications: Experience in residential property, strong negotiation, and customer service skills.
- Other info: Exciting opportunity to work on a £50m portfolio upgrade.
The predicted salary is between 36000 - 60000 £ per year.
Grosvenor owns and manages a £1.3bn prime residential portfolio of around 400 flats and houses located across Mayfair and Belgravia. We are a small team responsible for letting, managing, refurbishing, and maintaining the portfolio with responsibility for our own P&L. We work in a fast-paced, agile environment that requires both an autonomous and collegiate approach to our roles.
This is a dual role, responsible for residential new lettings and renewals/rent reviews across our London Estate short-let portfolio. We anticipate an 80/20 split of your time spent with the majority weighting towards the renewals but flexibility will be required. This is a particularly exciting time to join the team as the current strategy for the portfolio is to improve the overall quality to ensure it is consistently market-leading and commanding premium rents. Accordingly, we have a £50m allocation to upgrade our existing residential rental portfolio and this role is partly required to support the Lettings Manager with the lease-up of the newly refurbished units.
The key responsibility of the Residential Leasing Manager is to own tenant relationships from across the portfolio from move in to move out. You will be budgeting for your portfolio and then negotiating and driving rents at review/lease renewal to meet your budget. You will be processing the associated administration and legal activity as required with the tenancies, noting the upcoming changes to legislation with the Renters’ Rights Act commencing from May, as well as supporting any arrears chasing and repairs and maintenance function when required. This role will work collaboratively across the Residential team and wider London Estate business, including Asset Management, Project Management, Finance and Sustainability.
Key Responsibilities- Management of circa 200 residential properties (Assured Shorthold and Contractual tenancies)
- Efficiently negotiate and secure lease renewals/rent reviews as per the RRA changes, to maximise rent and lease terms in the most time efficient way without compromising the long-term value of the portfolio.
- Manage the administration of renewals/rent reviews and ensure all supporting documentation is received and processed efficiently using our various systems – Voyager, DocuSign, DPS and Vantify or equivalent.
- Manage the relationship with tenants from move in to move out, including the escalation of repairs and maintenance queries.
- Build relationships with tenants to grow understanding of their needs to improve retention rates.
- Meet with tenants either in response to ad hoc issues or more generally to improve tenant relationships.
- Manage and respond to account queries, including supporting payments, oversee and manage rent ledgers including raising charges/rent credits and general accounting administration.
- Overall responsibility of arrears management in collaboration with credit control team.
- Serving of legal notices in line with relevant legislation and attend court hearings when required.
- Support Lettings Manager with lease-up of vacant properties.
- Support with marketing and administration of new lettings as required.
- Manage and conduct viewings for direct lettings.
- Secure new lettings, effectively negotiating to maximise rents and lease terms, either directly with prospective tenants or indirectly via agents, as previously agreed with the Lettings Manager.
- Manage agency relationships where appointed on selected units to let.
- Liaise with the Project Manager, Contractors and Furniture Providers on delivery of newly refurbished units to ensure specification and quality of work meets our requirements.
- Experience of working within the PCL residential market
- Excellent customer service skills and strong at building relationships
- Strong negotiation skills and ability to handle difficult conversations with tenants
- Strong capability of working in a very organised, logical, and timely manner, with evidence of being effective at prioritising a large volume of activity
- Excellent administrative skills, focus on data accuracy and reporting skills
- Business and commercial acumen with regards to rent reviews and renewals, to negotiate maximum rental uplifts and optimal terms
- Experience with budgeting and understanding of P&L
- Experience and knowledge of Residential Property Legislation including Residential Landlord and Tenant Act 1985, Housing Act 1988 and Rent Act 1977, the new Renters Rights Act 2025
- ARLA qualified
We know flexibility is important and take a hybrid approach to working.
Residential Leasing Manager in London employer: Grosvenor
Contact Detail:
Grosvenor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Leasing Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the residential leasing scene. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your negotiation prowess and customer service experience. Share specific examples of how you've successfully managed tenant relationships or maximised rental terms in the past.
✨Tip Number 3
Be proactive! If you see a property management company like Grosvenor that excites you, don’t wait for them to post a job. Reach out directly through our website, express your interest, and showcase how your skills align with their needs. A little initiative can go a long way!
✨Tip Number 4
Stay updated on legislation! With changes like the Renters’ Rights Act coming up, it’s crucial to be well-versed in current laws. This knowledge not only boosts your confidence but also shows potential employers that you’re serious about staying ahead in the game.
We think you need these skills to ace Residential Leasing Manager in London
Some tips for your application 🫡
Show Your Passion for Property: When you're writing your application, let your enthusiasm for the residential property market shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating great living experiences for tenants.
Tailor Your Experience: Make sure to highlight your relevant experience in property management and customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on those specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Grosvenor
✨Know Your Stuff
Make sure you brush up on the latest residential property legislation, especially the new Renters’ Rights Act. Being able to discuss how these changes impact the role will show that you're not just familiar with the basics but are also proactive about staying informed.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations you've handled, particularly in securing lease renewals or rent reviews. Highlight your strategies and outcomes to demonstrate your ability to maximise rents while maintaining tenant relationships.
✨Demonstrate Your Organisational Skills
Since this role involves managing a large volume of properties, be ready to discuss how you prioritise tasks and manage your time effectively. Bring examples of tools or systems you've used to stay organised, like Voyager or DocuSign.
✨Build Rapport
Think about how you can connect with tenants and improve retention rates. Be prepared to share your approach to building relationships and handling difficult conversations, as this is key to the role. A friendly, approachable attitude goes a long way!