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For Companies At a Glance
- Tasks: Be the friendly voice for customers, ensuring their needs are met with exceptional service.
- Company: Join a dynamic and growing business in Exeter with a supportive culture.
- Benefits: Enjoy a competitive salary, free lunch, pension scheme, and 23 days holiday.
- Other info: Full training provided with opportunities for career growth in a people-focused organisation.
- Why this job: Make a real difference by building strong customer relationships in a fast-paced environment.
- Qualifications: Previous customer service experience and excellent communication skills are a must.
An exciting opportunity has arisen for a professional and customer-focused Customer Support Executive to join a growing and highly regarded business based in Exeter, emerging from an exciting period of transformation. With a new leadership team and a clear drive for growth, they are building something special.
This role would suit an individual who enjoys building strong customer relationships, takes pride in delivering exceptional service, and thrives in a fast-paced, team-oriented environment. Working as part of a supportive and collaborative team, you will play a key role in ensuring customers receive a seamless and positive experience from enquiry through to order fulfilment.
The Role
- Acting as the first point of contact for customer enquiries
- Processing orders accurately and efficiently
- Building and maintaining strong long-term customer relationships
- Reactively supporting new business with confident outbound calls following up customer enquiries (typically email enquiries)
- Maintaining accurate customer, pricing, and product information
- Working closely with internal teams to ensure outstanding service delivery
- Providing solutions-focused support to customers on a daily basis
About You
- Previous experience within a customer service or support-based position
- Excellent communication and relationship-building skills
- Strong attention to detail and organisational ability
- A positive, proactive, and professional approach
- Good IT and systems confidence
- A genuine customer-first mindset
- The ability to commute to Exeter on a daily basis
What’s on Offer
- Salary of £28,000 – £32,000 (DOE)
- 42.5 hrs per week, preferred hours 07:30 – 17:00 - potential flexibility around start/finish times
- Free daily lunch
- Pension scheme
- Profit share scheme
- 23 days holiday
- Free on-site parking
- Full training and ongoing development opportunities
- Opportunity to join a growing business with a supportive culture
This is an excellent opportunity for someone looking to develop their career within a stable, people-focused organisation that genuinely values its employees and customers alike.
Customer Support Executive in Exeter employer: Grosvenor Talent Ltd
Contact Detail:
Grosvenor Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Exeter
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Executive, you'll need to build strong relationships. Role-play common customer scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the team dynamics and how they measure success in customer support. This shows you're not just looking for any job, but are keen on contributing to their growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Executive in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your previous experience in customer service and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Skills: Don’t forget to emphasise your communication and relationship-building skills. We want to see how you’ve successfully built strong customer relationships in the past, so share specific examples!
Be Professional and Positive: Your application should reflect a positive and professional approach. Use a friendly tone while maintaining professionalism, as this is key in customer support roles like this one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Grosvenor Talent Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples from your past experiences where you excelled in providing exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions to ask your interviewers about the team dynamics, company culture, and growth opportunities. This shows that you’re proactive and serious about finding the right fit for both you and the company.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your communication skills. Nodding and summarising what the interviewer says can also show that you’re engaged and interested.