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For Companies At a Glance
- Tasks: Be the friendly voice for customers, helping them with enquiries and ensuring a smooth experience.
- Company: Join a growing business in Exeter with a supportive and collaborative culture.
- Benefits: Enjoy a competitive salary, free daily lunch, pension scheme, and 23 days holiday.
- Other info: Great opportunity for career growth in a people-focused organisation.
- Why this job: Make a real difference by building strong customer relationships in a dynamic environment.
- Qualifications: Previous customer service experience and excellent communication skills are a must.
The predicted salary is between 28000 - 32000 £ per year.
An exciting opportunity has arisen for a professional and customer-focused Customer Support Executive to join a growing and highly regarded business based in Exeter, emerging from an exciting period of transformation. With a new leadership team and a clear drive for growth, they are building something special.
This role would suit an individual who enjoys building strong customer relationships, takes pride in delivering exceptional service, and thrives in a fast-paced, team-oriented environment. Working as part of a supportive and collaborative team, you will play a key role in ensuring customers receive a seamless and positive experience from enquiry through to order fulfilment.
The Role
- Acting as the first point of contact for customer enquiries
- Processing orders accurately and efficiently
- Building and maintaining strong long-term customer relationships
- Reactively supporting new business with confident outbound calls following up customer enquiries (typically email enquiries)
- Maintaining accurate customer, pricing, and product information
- Working closely with internal teams to ensure outstanding service delivery
- Providing solutions-focused support to customers on a daily basis
About You
To be successful in this role, you will ideally have:
- Previous experience within a customer service or support-based position
- Excellent communication and relationship-building skills
- Strong attention to detail and organisational ability
- A positive, proactive, and professional approach
- Good IT and systems confidence
- A genuine customer-first mindset
- The ability to commute to Exeter on a daily basis
What's on Offer
- Salary of £28,000 - £32,000 (DOE)
- 42.5 hrs per week, preferred hours 07:30 - 17:00 - potential flexibility around start/finish times
- Free daily lunch
- Pension scheme
- Profit share scheme
- 23 days holiday
- Free on-site parking
- Full training and ongoing development opportunities
- Opportunity to join a growing business with a supportive culture
This is an excellent opportunity for someone looking to develop their career within a stable, people-focused organisation that genuinely values its employees and customers alike.
Customer Support Advisor in Exeter employer: Grosvenor Talent Ltd
Contact Detail:
Grosvenor Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Exeter
✨Tip Number 1
Get to know the company! Research their values, culture, and recent developments. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Support Advisor, you'll need to build strong relationships with customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which can significantly boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Support Advisor in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Advisor role. Highlight your previous customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role is all about building relationships, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional – we want to see how you connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Grosvenor Talent Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples from your past experiences where you excelled in providing exceptional service. Think of situations where you resolved issues or built strong relationships with customers, as these stories will resonate well with the interviewers.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers, managing multiple tasks, and your approach to teamwork. Practising your responses can help you feel more confident and articulate during the interview, making it easier to convey your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and growth opportunities. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the organisation.