At a Glance
- Tasks: Be the friendly voice for customers, helping them with enquiries and orders.
- Company: Join a growing business in Exeter with a supportive and collaborative culture.
- Benefits: Earn £28,000 - £32,000 plus free lunch, pension, and 23 days holiday.
- Other info: Great career development opportunities in a people-focused organisation.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Previous customer service experience and strong communication skills are a must.
The predicted salary is between 28000 - 32000 £ per year.
An exciting opportunity has arisen for a professional and customer-focused Customer Support Executive to join a growing and highly regarded business based in Exeter, emerging from an exciting period of transformation. With a new leadership team and a clear drive for growth, they are building something special.
This role would suit an individual who enjoys building strong customer relationships, takes pride in delivering exceptional service, and thrives in a fast-paced, team-oriented environment. Working as part of a supportive and collaborative team, you will play a key role in ensuring customers receive a seamless and positive experience from enquiry through to order fulfilment.
The Role
- Acting as the first point of contact for customer enquiries
- Processing orders accurately and efficiently
- Building and maintaining strong long-term customer relationships
- Reactively supporting new business with confident outbound calls following up customer enquiries (typically email enquiries)
- Maintaining accurate customer, pricing, and product information
- Working closely with internal teams to ensure outstanding service delivery
- Providing solutions-focused support to customers on a daily basis
About You
- Previous experience within a customer service or support-based position
- Excellent communication and relationship-building skills
- Strong attention to detail and organisational ability
- A positive, proactive, and professional approach
- Good IT and systems confidence
- A genuine customer-first mindset
- The ability to commute to Exeter on a daily basis
What's on Offer
- Salary of £28,000 - £32,000 (DOE)
- 42.5 hrs per week, preferred hours 07:30 - 17:00 - potential flexibility around start/finish times
- Free daily lunch
- Pension scheme
- Profit share scheme
- 23 days holiday
- Free on-site parking
- Full training and ongoing development opportunities
- Opportunity to join a growing business with a supportive culture
This is an excellent opportunity for someone looking to develop their career within a stable, people-focused organisation that genuinely values its employees and customers alike.
Customer Support Advisor employer: Grosvenor Talent Ltd
Grosvenor Talent Ltd is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Exeter. With a flexible commitment allowing for autonomy, employees benefit from a supportive environment that encourages professional growth and development, making it an ideal place for those looking to make a meaningful impact in IT systems and digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grosvenor Talent Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grosvenor Talent Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grosvenor Talent Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Grosvenor Talent Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grosvenor Talent Ltd!
How to prepare for a job interview at Grosvenor Talent Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
