Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our reception team to greet patients and manage appointments with a friendly touch.
- Company: Grosvenor & Gresty Brook Medical Centre, a supportive and innovative healthcare practice.
- Benefits: Enjoy NHS pension, holiday entitlement, and wellness programmes in a friendly environment.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: Strong communication and IT skills; experience in healthcare is a plus but not essential.
- Other info: Full training provided, with excellent opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
An opportunity has arisen for an enthusiastic and motivated person to work within our busy reception team. Candidates must be flexible as the posts can have an early start and late finish on one day. Communication and computer skills are essential. Previous experience is desirable but not essential as full training will be offered to the right candidates. Candidates will be friendly and be able to work under pressure.
Grosvenor & Gresty Brook Medical Centre is a friendly, supportive and forward‑thinking practice. We are an Advanced Training Practice, supporting GP Registrars, Medical Students and Nursing Students, and we are committed to developing both our staff and the future healthcare workforce. We actively embrace new and innovative ways of working to address the clinical and workforce challenges currently facing the NHS. This includes working closely with other practices within our local Primary Care Network, and hosting the weekend Hub for South Cheshire patients. The practice fosters a strong ethos of mutual support and teamwork, where staff feel valued, supported and encouraged to develop.
Main duties of the job
- Greeting patients at the reception desk in a courteous and professional manner
- Managing incoming telephone calls and appointment bookings, signposting patients to appropriate services as required
- Processing repeat prescriptions and clinical correspondence
- Handling patient queries with empathy and discretion
- Maintaining confidentiality and complying with GDPR at all times
- Supporting the wider administrative team as required
Essential Skills & Experience
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Good IT skills (Microsoft Office; experience with GP systems desirable)
- Ability to remain calm under pressure in a busy environment
- Understanding of confidentiality in a healthcare setting
Desirable
- Previous experience in a GP practice or healthcare environment
- Knowledge of EMIS / Docman
- Understanding of NHS primary care processes
What We Offer
- Supportive and friendly team environment
- Training and development opportunities
- NHS pension
- Holiday entitlement in line with NHS terms
- Employee wellness programme
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
Health & Safety
All employees are subject to the requirements of the Health and Safety at Work Act. The post‑holder is required to ensure, as an employee, that his/her work methods do not endanger other people or themselves.
Equality and Diversity
The post‑holder will support the equality, diversity and rights of patients, carers and colleagues.
Personal/Professional Development
The post‑holder will participate in any training programme implemented by the practice as part of this employment.
Quality
The post‑holder will strive to maintain quality within the practice.
Communication
The post‑holder should recognize the importance of effective communication within the team.
This Job Description may be reviewed in the light of changed service needs and developments. Any changes will be fully discussed with the post‑holder.
Care Navigator in Crewe employer: Grosvenor Medical Centre
Contact Detail:
Grosvenor Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Crewe
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Grosvenor & Gresty Brook Medical Centre. Familiarise yourself with their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to communication and multitasking. Think of examples from your past experiences where you've demonstrated these skills. We want to see how you handle pressure and keep things running smoothly!
✨Tip Number 3
Show your personality! When you meet the team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who fits into their supportive environment, so don’t be afraid to be yourself and connect with them.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Care Navigator position.
We think you need these skills to ace Care Navigator in Crewe
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. Mention your communication skills and ability to work under pressure, as these are key for the Care Navigator role.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, focusing on relevant experiences and skills. Avoid jargon and make it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Grosvenor Medical Centre
✨Know the Practice
Before your interview, take some time to research Grosvenor & Gresty Brook Medical Centre. Understand their values, the services they offer, and their approach to patient care. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. You might even want to prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past.
✨Emphasise Teamwork
Grosvenor & Gresty Brook Medical Centre values teamwork highly. Be ready to discuss your experiences working in a team environment. Share specific examples of how you've contributed to a team's success or supported colleagues during busy times.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle pressure and maintain confidentiality. Think about situations where you've had to multitask or manage patient queries with empathy. Practising these scenarios can help you respond confidently during the interview.
