At a Glance
- Tasks: Be the friendly face of our surgery, greeting patients and managing appointments.
- Company: Join Grosvenor House Surgery, a supportive team in West Ealing.
- Benefits: Gain valuable experience in healthcare with a collaborative work environment.
- Other info: Dynamic team atmosphere with opportunities for growth and learning.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: Previous reception experience preferred; confident with IT systems like SystmOne.
The predicted salary is between 24000 - 28000 £ per year.
An opportunity has arisen for an experienced Receptionist to join our supportive and friendly team. We are seeking a professional and approachable individual to be the first point of contact for our patients, providing a high standard of customer service. Previous reception experience within a healthcare setting is preferred. Applicants should be confident using IT systems; experience with SystmOne would be an advantage.
Main duties of the job
- Greet patients and visitors in a polite, professional, and welcoming manner
- Manage incoming calls, book appointments, and handle enquiries efficiently
- Maintain accurate and up-to-date patient records using clinical systems
- Liaise effectively with GPs, nurses, and other healthcare professionals
- Ensure patient confidentiality is maintained at all times
- Comply with all practice policies, procedures, and safeguarding requirements
- Support practice staff with day-to-day operational tasks as required
- Contribute to a positive and collaborative team environment
- Attend team meetings and training sessions as required
Qualifications
- Usually a high school diploma or equivalent. GCSE grade A to C in English and Maths.
- Clear verbal and written communication. Friendly and professional telephone manner.
- Familiar with SystmOne, Microsoft Office for emails.
- Ability to deal with patients from diverse backgrounds
Experience
- Working in roles with direct public interaction, e.g., reception
- Handling telephone calls professionally.
- Experience of working in a GP practice
- Experience managing patient appointments
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Surgery Receptionist employer: Grosvenor House Surgery
Grosvenor House Surgery is an excellent employer, offering a supportive and friendly work environment where you can thrive as a GP Surgery Receptionist. With a focus on professional development and teamwork, employees benefit from ongoing training opportunities and the chance to collaborate with a diverse group of healthcare professionals. Located in West Ealing, the practice not only serves a vibrant community but also provides access to additional clinical support through South Central Ealing PCN, making it a rewarding place to contribute to patient care.
StudySmarter Expert Advice🤫
We think this is how you could land GP Surgery Receptionist
✨Tip Number 1
First things first, make sure you know the practice inside out. Familiarise yourself with Grosvenor House Surgery and its team. When you walk in for that interview, being able to chat about their services and values will show you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your greeting! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to nail that warm, professional welcome. It’s all about making patients feel at ease from the moment they step through the door.
✨Tip Number 3
Brush up on your IT skills, especially if you’re not familiar with SystmOne. There are loads of online tutorials that can help you get comfortable with the system. Being tech-savvy will give you a leg up and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace GP Surgery Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, you're applying for a role where you'll be the first point of contact for our patients.
Highlight Relevant Experience:Make sure to emphasise any previous reception experience, especially in healthcare settings. If you've worked with SystmOne or similar systems, shout about it! We love seeing how your background aligns with what we need.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Grosvenor House Surgery
✨Know Your Stuff
Make sure you’re familiar with the job description and the key responsibilities. Brush up on your knowledge of SystmOne, as it’s a big plus for this role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Showcase Your People Skills
As a receptionist, you’ll be the first point of contact for patients. Practice your friendly and professional greeting. Think about examples from your previous roles where you’ve handled difficult situations or provided excellent customer service – these stories will help you stand out.
✨Prepare for Common Questions
Expect questions about how you manage appointments and handle enquiries. Prepare answers that highlight your organisational skills and ability to maintain patient confidentiality. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they support staff development. This shows you’re genuinely interested in the role and helps you gauge if the practice is the right fit for you.
