Guest Relations Manager

An exciting opportunity has become available for a Guest Relations Manager to join our Front Office team at Grosvenor House Suites!

The successful candidate will be responsible for the daily running of the Guest Relations department and supervising a team of two Guest Relations Executives.

As our Guest Relations Manager, you will be the overall conductor of an exceptional guest experience and the main contact for any VIP or group business.

About us

Grosvenor House Suites offers a luxurious and sophisticated lifestyle at Londons most exclusive address. Enjoy the refined services of a luxury hotel combined with the privacy, comfort, and generous living space of a contemporary Mayfair residence. Located on the corner of Park Lane and Mount Street, Grosvenor House Suites is convenient for the boutiques and galleries of Mayfair and overlooks iconic Hyde Park.

About you

Proven experience in a similar role at a luxury hotel at Manager level

Excellent command of the English language both written and spoken

Experience of Middle Eastern guests

Arabic speaking desired

Key skills

Experience in managing people

High attention to Detail

Good working knowledge of Word, Excel, Outlook, PowerPoint

Exceptional organisational skill

Good knowledge of Opera

Friendly, approachable and professional

Whats in it for you…

• A competitive salary and inclusion to our discretionary service charge scheme
• 28 days holiday (plus an extra day for your birthday!), pension and life assurance
• Medicash to claim money back and get access to lots of ways to support your physical & mental wellbeing
• We have a confidential EAP hotline for any support you require and a network of mental health first aiders
• Enjoy a complimentary night at GHS with breakfast and a meal for two when you pass your probation
• Free night at the Hotel every year to celebrate all of your hard work
• Nutritious meals provided during the day
• Regular team get togethers, summer party and spectacular Winter Ball
• Excellent discounts across Highgate Hotels and at Grosvenor House Suites
• Ongoing training opportunities to support internal promotions
• Enhanced family leave for when youre expanding your family
• A monthly diversity and inclusion calendar, full of events for you to learn, celebrate and make a positive impact.