Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Guest Relations team to create unforgettable experiences for our guests.
- Company: Join Grosvenor House Suites, a luxury hotel in London's exclusive Mayfair area.
- Benefits: Enjoy competitive pay, 28 days holiday, wellness support, and free meals.
- Why this job: Be part of a vibrant team that values diversity and offers growth opportunities.
- Qualifications: Experience in luxury hotels, strong English skills, and management experience required.
- Other info: Arabic speakers are preferred; enjoy perks like complimentary stays and team events.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has become available for a Guest Relations Manager to join our Front Office team at Grosvenor House Suites! The successful candidate will be responsible for the daily running of the Guest Relations department and supervising a team of two Guest Relations Executives.
As our Guest Relations Manager, you will be the overall conductor of an exceptional guest experience and the main contact for any VIP or group business.
About us: Grosvenor House Suites offers a luxurious and sophisticated lifestyle at London’s most exclusive address. Enjoy the refined services of a luxury hotel combined with the privacy, comfort, and generous living space of a contemporary Mayfair residence. Located on the corner of Park Lane and Mount Street, Grosvenor House Suites is convenient for the boutiques and galleries of Mayfair and overlooks iconic Hyde Park.
About you:
- Proven experience in a similar role at a luxury hotel at Manager level
- Excellent command of the English language both written and spoken
- Experience of Middle Eastern guests
- Arabic speaking desired
Key skills:
- Experience in managing people
- High attention to detail
- Good working knowledge of Word, Excel, Outlook, PowerPoint
- Exceptional organisational skill
- Good knowledge of Opera
- Friendly, approachable and professional
What’s in it for you:
- A competitive salary and inclusion to our discretionary service charge scheme
- 28 days holiday (plus an extra day for your birthday!), pension and life assurance
- Medicash to claim money back and get access to lots of ways to support your physical & mental wellbeing
- We have a confidential EAP hotline for any support you require and a network of mental health first aiders
- Enjoy a complimentary night at GHS with breakfast and a meal for two when you pass your probation
- Free night at the Hotel every year to celebrate all of your hard work
- Nutritious meals provided during the day
- Regular team get-togethers, summer party and spectacular Winter Ball
- Excellent discounts across Highgate Hotels and at Grosvenor House Suites
- Ongoing training opportunities to support internal promotions
- Enhanced family leave for when you’re expanding your family
- A monthly diversity and inclusion calendar, full of events for you to learn, celebrate and make a positive impact.
Guest Relations Manager employer: Grosvenor House Suites
Contact Detail:
Grosvenor House Suites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the luxury hotel industry, especially in relation to guest relations. Understanding the nuances of providing exceptional service to VIPs and group business will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the hospitality sector, particularly those who have experience in luxury hotels. Attend industry events or join relevant online forums to connect with others and gain insights into what makes a successful Guest Relations Manager.
✨Tip Number 3
Brush up on your Arabic language skills if you're not already fluent. Given the preference for Arabic-speaking candidates, demonstrating your ability to communicate effectively with Middle Eastern guests can significantly enhance your application.
✨Tip Number 4
Showcase your leadership skills by discussing any previous experience managing teams. Highlight specific examples where you've successfully led a team to improve guest satisfaction or streamline operations, as this is crucial for the role.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in guest relations, particularly in luxury hotel settings. Emphasise any managerial roles and your ability to lead a team, as well as your familiarity with the Opera system.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention your experience with Middle Eastern guests and your language skills, especially if you speak Arabic, as this is a desired trait.
Highlight Relevant Skills: In your application, focus on key skills such as attention to detail, organisational abilities, and proficiency in Microsoft Office applications. Provide examples of how you've successfully managed teams and improved guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Grosvenor House Suites
✨Showcase Your Experience
Make sure to highlight your previous experience in a luxury hotel environment, especially in a managerial role. Be prepared to discuss specific examples of how you've enhanced guest experiences and managed teams effectively.
✨Demonstrate Cultural Awareness
Given the focus on Middle Eastern guests, it’s beneficial to demonstrate your understanding of their cultural preferences and expectations. If you speak Arabic, mention this as it could set you apart from other candidates.
✨Emphasise Organisational Skills
As a Guest Relations Manager, exceptional organisational skills are crucial. Prepare to discuss how you manage multiple tasks and priorities, perhaps by sharing a time when you successfully handled a busy period or a challenging situation.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
