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- Tasks: Lead a dynamic team to deliver top-notch leisure services and ensure safety standards.
- Company: Join GFM, a leading facilities management company known for innovation and client relationships.
- Benefits: Enjoy flexible shifts, a supportive work environment, and opportunities for personal development.
- Why this job: Be part of a vibrant culture focused on customer experience and continuous improvement.
- Qualifications: Must have lifeguard certification, supervisory experience, and strong communication skills.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Leisure Supervisor
About The Role:
We are looking for a proactive and motivated Leisure Supervisor to lead our front-line team and ensure the delivery of a high-quality leisure service in line with contractual, statutory, and quality standards.
As a key member of the department, you will support the Leisure Manager in overseeing daily operations, supervising staff, maintaining compliance, and driving excellent customer service. Youll play a hands-on role in rota management, training delivery, and continuous service improvement all while acting as a role model for your team.
Hours of Work:
37.5 hours per week, worked across 5 days over 7 on a 3-week rolling rota.
Shifts are scheduled flexibly between 06:00 and 22:30.
Key Responsibilities:
Supervise, support, and develop the Leisure team to ensure high standards of service and safety
Lead and deliver daily operational duties including rotas, payroll reporting, and equipment checks
Ensure staff handovers follow the 15-minute protocol, and all team communication is clear and effective
Deliver Toolbox Talks and ensure all team members adhere to H&S procedures
Carry out regular performance reviews, identifying training needs and supporting development plans
Maintain a clean, safe, and welcoming environment both inside and outside the facility
Ensure compliance with company policies, industry regulations, and relevant legislation
Handle customer queries and complaints professionally, promoting a culture of outstanding service
Support with stock control and ensure all relevant paperwork, including timesheets and incident logs, is completed accurately
Adhere to all cash handling and security procedures
About You:
Current RLSS National Pool Lifeguard Qualification
ISRM Pool Plant Operators Certificate
First Aid at Work qualification
Health & Safety risk assessment experience
Strong background in leisure operations or a similar supervisory role
Proven ability to manage staff rotas, performance, and development
Excellent communication and team leadership skills
Confident decision-maker with a proactive and resilient approach
Passionate about delivering great customer experiences
IT literate and comfortable with admin tasks, including timesheets and incident reporting
Knowledge of leisure industry trends and compliance requirements
About Us:
At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.
By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.
We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.
Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.
Safeguarding Statement:
Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.
We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.
Leisure Supervisor in Rochdale employer: Grosvenor House Group Limited
Contact Detail:
Grosvenor House Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Supervisor in Rochdale
✨Tip Number 1
Familiarise yourself with the latest trends in leisure operations and customer service. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with current or former employees of GFM or similar organisations. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your leadership skills and ability to handle customer complaints effectively. Real-life scenarios can make a strong impression.
✨Tip Number 4
Demonstrate your commitment to health and safety by being well-versed in relevant regulations and best practices. Showing that you prioritise safety can set you apart as a candidate who takes their responsibilities seriously.
We think you need these skills to ace Leisure Supervisor in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure operations and supervisory roles. Emphasise your qualifications, such as the RLSS National Pool Lifeguard Qualification and any other certifications that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service and your ability to lead a team. Mention specific examples of how you've successfully managed staff and improved service quality in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to health and safety compliance, performance management, and communication. These are key aspects of the Leisure Supervisor role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a supervisory position.
How to prepare for a job interview at Grosvenor House Group Limited
✨Show Your Leadership Skills
As a Leisure Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated and developed staff in the past. Use specific examples to illustrate your ability to manage and inspire a team.
✨Demonstrate Your Knowledge of Health & Safety
Given the importance of health and safety in leisure operations, make sure you can talk confidently about relevant regulations and procedures. Highlight any experience you have with risk assessments and compliance to show that you're proactive about maintaining a safe environment.
✨Prepare for Customer Service Scenarios
Customer service is key in this role. Think of examples where you've handled customer complaints or queries effectively. Be ready to explain how you would promote a culture of outstanding service within your team.
✨Familiarise Yourself with Rota Management
Since managing rotas is a significant part of the job, brush up on your experience with scheduling and payroll reporting. Be prepared to discuss how you ensure clear communication during staff handovers and how you handle any challenges that arise.
