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For Companies At a Glance
- Tasks: Lead Hard FM operations, ensuring compliance and operational excellence.
- Company: GFM is a top facilities management company known for innovation and client relationships.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for professional growth.
- Why this job: Join a dynamic environment where your leadership can make a real impact.
- Qualifications: HND/HNC or Degree in Building Services/Engineering; strong FM experience required.
- Other info: We value diversity and are committed to safeguarding vulnerable individuals.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
About the Role
We are looking for a Hard Service Manager to lead all Hard FM operations—including planned and reactive maintenance, compliance, and commercial performance—within a multi-stakeholder environment. This includes leading the site team, maintaining regulatory standards (e.g., ISO 9001/14001), ensuring value delivery to clients, and driving operational excellence.
Hours of Work: 40 hours/week (Mon-Fri, with flexibility for weekends and on-call rota)
Key Responsibilities
- Oversee PPM (Planned Preventative Maintenance) and reactive tasks
- Ensure Planet FM system is accurate and current
- Conduct quality audits and compliance reviews
- Provide technical guidance and troubleshoot building system issues
- Lead maintenance staff, conduct reviews, and develop performance plans
- Coordinate contractors and third-party service providers
- Draft, manage, and optimise site maintenance budgets
- Track spending and invoicing; ensure value for money in contracts
- Support business development and capital project feasibility
- Ensure statutory and contractual compliance
- Respond to service user needs and manage site downtime risks
- Prepare reports as per Quality Management System (QMS)
About You
- HND/HNC or Degree in Building Services/Engineering/FM
- City & Guilds in Mechanical or Electrical Engineering
- Extensive technical FM experience, ideally in complex or regulated settings
- Experience managing statutory compliance (H&S, fire, building regs)
- Strong grasp of building systems: HVAC, plumbing, alarms
- Proficient in CAFM/PPM software (e.g., Planet FM), Excel, and reporting tools
- Experience maintaining asset registers and managing suppliers
- Strong leadership and communication skills
- Ability to resolve problems, negotiate contracts, and manage stakeholders
- Detail-oriented with a high level of professionalism
About Us:
At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.
By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.
We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.
Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.
Safeguarding Statement:
Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.
We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.
Hard Services Manager employer: Grosvenor House Group Limited
Contact Detail:
Grosvenor House Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Manager
✨Tip Number 1
Familiarise yourself with the Planet FM system, as it's crucial for the role. Understanding how to navigate and utilise this software will not only help you in your day-to-day tasks but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of ISO standards, particularly ISO 9001 and 14001. Being able to discuss these standards confidently during your interview will show that you understand the importance of compliance and quality management in facilities management.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of examples where you've successfully managed teams or projects. Highlighting your ability to lead and motivate staff will be key in demonstrating that you're the right fit for the Hard Services Manager position.
✨Tip Number 4
Network with professionals in the facilities management sector. Engaging with others in the industry can provide insights into current trends and challenges, which you can reference in your discussions with us, showing your proactive approach and industry awareness.
We think you need these skills to ace Hard Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in hard services. Emphasise your technical skills and any leadership roles you've held, as these are crucial for the Hard Services Manager position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Use examples from your past experience to demonstrate how you meet the requirements, such as managing compliance or leading maintenance teams.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your HND/HNC or degree in Building Services/Engineering. Mention any certifications related to mechanical or electrical engineering, as well as your proficiency in CAFM/PPM software.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led teams and managed stakeholders in previous roles. This will help illustrate your capability to oversee operations and drive performance in a multi-stakeholder environment.
How to prepare for a job interview at Grosvenor House Group Limited
✨Showcase Your Technical Knowledge
As a Hard Services Manager, you'll need to demonstrate your extensive technical FM experience. Be prepared to discuss specific building systems like HVAC and plumbing, and how you've managed compliance in previous roles.
✨Highlight Leadership Skills
This role requires strong leadership abilities. Share examples of how you've led teams, conducted performance reviews, and developed staff. Emphasise your communication skills and how you manage stakeholders effectively.
✨Prepare for Compliance Questions
Given the importance of statutory compliance in this position, expect questions about health and safety regulations, fire safety, and building regulations. Brush up on relevant legislation and be ready to explain how you've ensured compliance in past projects.
✨Demonstrate Financial Acumen
You'll be responsible for managing budgets and ensuring value for money. Prepare to discuss your experience with budget management, tracking spending, and negotiating contracts. Providing examples of how you've optimised costs will impress your interviewers.
