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- Tasks: Manage the CAFM system and coordinate maintenance tasks efficiently.
- Company: Join GFM, a leading facilities management company known for innovation and client relationships.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values service and innovation while making a real impact.
- Qualifications: Experience in facilities management and strong communication skills are essential.
- Other info: We promote diversity and equality, welcoming applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dedicated, site-based Helpdesk Administrator to manage and monitor the CAFM system. This role ensures reactive and planned maintenance tasks are properly assigned, chased, and closed down, all while meeting strict SLA requirements to avoid KPI penalties.
Key Responsibilities:
- Act as the first point of contact for all reactive and planned preventative maintenance (PPM) tasks
- Produce open work reports for helpdesk activities
- Maintain and cleanse data within the CAFM system
- Engage with clients regarding outstanding work orders
- Raise and receipt purchase orders for works and goods
- Ensure timely payments by confirming deliveries and services from suppliers
- Liaise with subcontractors and suppliers to resolve queries
- Carry out a range of administrative duties, including:
- Processing engineer timesheets
- Supporting the Contract Manager with data for monthly client reports
- Taking meeting minutes
- Producing weekly helpdesk reports
- Collating domestic audit documentation
About You:
- Demonstrated experience in a facilities management helpdesk environment
- Excellent communication and customer service skills
- Strong working knowledge of CAFM systems (e.g. Maximo, Concept)
- Experience planning, scheduling, and assigning both reactive and PPM tasks
- Confident in liaising with clients to coordinate site access and works
- Capable of raising and receipting purchase orders for materials, parts, and services
- Experienced in engaging with subcontractors for both reactive and scheduled works
- Proactive in chasing engineers and subcontractors for updates and completion paperwork
- Comfortable logging calls and updating job statuses within the CAFM system
- Strong attention to detail with a commitment to meeting SLA and KPI targets
About Us:
At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.
By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.
We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.
Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.
Safeguarding Statement:
Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.
We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.
Facilities Helpdesk Coordinator in Rochdale employer: Grosvenor House Group Limited
Contact Detail:
Grosvenor House Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Coordinator in Rochdale
✨Tip Number 1
Familiarise yourself with CAFM systems like Maximo or Concept, as having a strong working knowledge of these platforms will set you apart. Consider taking online courses or tutorials to boost your skills and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication and customer service skills, as these are crucial for liaising with clients and subcontractors. Practising active listening and clear communication can help you stand out during any interviews.
✨Tip Number 3
Prepare to discuss your experience in managing reactive and planned maintenance tasks. Think of specific examples where you've successfully met SLA and KPI targets, as this will show your potential employer that you can handle the responsibilities of the role.
✨Tip Number 4
Network with professionals in the facilities management sector, especially those who have experience with helpdesk roles. Engaging with industry groups or forums can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Facilities Helpdesk Coordinator in Rochdale
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in facilities management and customer service, as these are crucial for the Helpdesk Coordinator position.
Tailor Your CV: Customise your CV to reflect your experience with CAFM systems and your ability to manage maintenance tasks. Use specific examples that demonstrate your skills in communication, organisation, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with GFM's commitment to service and innovation, and provide examples of how you've successfully managed similar tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Helpdesk Coordinator role.
How to prepare for a job interview at Grosvenor House Group Limited
✨Know Your CAFM Systems
Familiarise yourself with the specific CAFM systems mentioned in the job description, such as Maximo or Concept. Be prepared to discuss your experience with these systems and how you've used them to manage maintenance tasks effectively.
✨Demonstrate Communication Skills
Since this role requires excellent communication and customer service skills, think of examples where you've successfully liaised with clients or subcontractors. Highlight your ability to resolve queries and maintain strong relationships.
✨Showcase Your Attention to Detail
Prepare to discuss how you ensure accuracy in your work, especially when maintaining data within the CAFM system or processing purchase orders. Mention any specific methods you use to avoid errors and meet SLA and KPI targets.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about past experiences where you had to chase engineers for updates or manage multiple tasks simultaneously, and be ready to explain your approach.
