Building Services Operator

About The Role:

We are seeking a skilled Building Services Operator to provide a responsive and high-quality maintenance service across our site. This role involves close collaboration with internal teams, external contractors, and clients to ensure the smooth operation of facilities. You will be responsible for carrying out general maintenance, minor repairs, and planned preventative maintenance while adhering to health and safety standards.

You must respond to reported issues efficiently, using the CAFM system to log attendance, resolutions, and closures in compliance with contract requirements.

Working Hours: Monday to Friday, 8:00am – 5:00pm with a 1-hour break. The role also includes participation in the on-call rota.

Key Responsibilities:

• Perform minor repairs, including carpentry, plumbing, painting, glazing, unblocking sinks, lock changes, light bulb replacements, tap washer replacements, and door adjustments
• Maintain the site’s cleanliness by ensuring the grounds are free of litter and debris
• Empty external refuse bins and keep bin areas clean
• Clear and maintain surface drains, gullies, manholes, and grease traps
• Conduct planned preventative maintenance (PPM) as scheduled, using a handheld PDA when required
• Adhere to all health and safety policies and procedures, reporting accidents, hazards, and near misses
• Ensure work areas (e.g., workshops) are kept clean and safe at all times
• Proactively identify and report areas needing repair
• Supervise and coordinate specialist sub-contractors when required
• Issue Permit to Work documentation as necessary
• Accurately complete time sheets and other required documentation within deadlines
• Conduct stock checks, maintain accurate inventory records, and report shortages
• Handle minor administrative tasks as needed
• Maintain effective communication with site occupiers and service users
• Report any service-affecting issues promptly
• Ensure compliance with the GFM Health & Safety Plan and client-specific safety arrangements
• Attend Health & Safety training and toolbox talks, applying best practices in daily tasks
• Participate in the out-of-hours on-call duty rota as required
• Consistently uphold company values in all aspects of the role

About You:

• Trade skills in areas such as painting, plumbing, gardening, or general building/plastering (certified or uncertified)
• Previous experience in a similar maintenance role
• Strong knowledge of operational, preventative, and reactive building maintenance
• Ability to build and maintain relationships with internal teams and external contractors
• Proactive approach with a passion for delivering high-quality service
• Resilient and adaptable, able to work independently and handle pressure effectively
• Excellent communication skills with a customer-focused mindset

About Us:

At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.

By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.

We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.

Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.

Safeguarding Statement:

Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.

We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.