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- Tasks: Manage residential properties, negotiate leases, and build tenant relationships.
- Company: Join Grosvenor, a leader in prime residential property management.
- Benefits: Enjoy hybrid working, competitive salary, and career growth opportunities.
- Why this job: Be part of a dynamic team improving premium residential living in London.
- Qualifications: Experience in residential leasing and strong negotiation skills required.
- Other info: Flexible working environment with a focus on sustainability and community impact.
The predicted salary is between 36000 - 60000 £ per year.
Grosvenor owns and manages a £1.3bn prime residential portfolio of around 400 flats and houses located across Mayfair and Belgravia. We are a small team responsible for letting, managing, refurbishing, and maintaining the portfolio with responsibility for our own P&L. We work in a fast-paced, agile environment that requires both an autonomous and collegiate approach to our roles. This is a dual role, responsible for residential new lettings and renewals/rent reviews across our London Estate short-let portfolio. We anticipate an 80/20 split of your time spent with the majority weighting towards the renewals but flexibility will be required.
This is a particularly exciting time to join the team as the current strategy for the portfolio is to improve the overall quality to ensure it is consistently market-leading and commanding premium rents. Accordingly, we have a £50m allocation to upgrade our existing residential rental portfolio and this role is partly required to support the Lettings Manager with the lease-up of the newly refurbished units.
The key responsibility of the Residential Leasing Manager is to own tenant relationships from across the portfolio from move in to move out. You will be budgeting for your portfolio and then negotiating and driving rents at review/lease renewal to meet your budget. You will be processing the associated administration and legal activity as required with the tenancies, noting the upcoming changes to legislation with the Renters’ Rights Act commencing from May, as well as supporting any arrears chasing and repairs and maintenance function when required.
This role will work collaboratively across the Residential team and wider London Estate business, including Asset Management, Project Management, Finance and Sustainability.
Key Responsibilities- Management of circa 200 residential properties (Assured Shorthold and Contractual tenancies)
- Efficiently negotiate and secure lease renewals/rent reviews as per the RRA changes, to maximise rent and lease terms in the most time efficient way without compromising the long-term value of the portfolio.
- Manage the administration of renewals/rent reviews and ensure all supporting documentation is received and processed efficiently using our various systems – Voyager, DocuSign, DPS and Vantify or equivalent.
- Manage the relationship with tenants from move in to move out, including the escalation of repairs and maintenance queries. Build relationships with tenants to grow understanding of their needs to improve retention rates. Meet with tenants either in response to ad hoc issues or more generally to improve tenant relationships.
- Manage and respond to account queries, including supporting payments, oversee and manage rent ledgers including raising charges/rent credits and general accounting administration.
- Overall responsibility of arrears management in collaboration with credit control team. Serving of legal notices in line with relevant legislation and attend court hearings when required.
- Support with marketing and administration of new lettings as required.
- Manage and conduct viewings for direct lettings.
- Secure new lettings, effectively negotiating to maximise rents and lease terms, either directly with prospective tenants or indirectly via agents, as previously agreed with the Lettings Manager.
- Manage agency relationships where appointed on selected units to let.
- Liaise with the Project Manager, Contractors and Furniture Providers on delivery of newly refurbished units to ensure specification and quality of work meets our requirements.
- Experience of working within the PCL residential market
- Excellent customer service skills and strong at building relationships
- Strong negotiation skills and ability to handle difficult conversations with tenants
- Strong capability of working in a very organised, logical, and timely manner, with evidence of being effective at prioritising a large volume of activity
- Excellent administrative skills, focus on data accuracy and reporting skills
- Business and commercial acumen with regards to rent reviews and renewals, to negotiate maximum rental uplifts and optimal terms
- Experience with budgeting and understanding of P&L
- Experience and knowledge of Residential Property Legislation including Residential Landlord and Tenant Act 1985, Housing Act 1988 and Rent Act 1977, the new Renters Rights Act 2025
- ARLA qualified
We know flexibility is important and take a hybrid approach to working, please contact us for further details. Grosvenor is proud to be a Disability Confident Committed employer. If you would like to speak with us for more detail, please contact grosvenor.recruitment@grosvenor.com. We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on grosvenor.recruitment@grosvenor.com to discuss.
To apply for this job please click on "Apply". To begin your application you will be asked to create an account. Please carefully read our Recruitment Privacy Notice before proceeding with an application. The privacy notice sets out how Grosvenor obtains, uses and protects the personal information which you provide to us.
Residential Leasing Manager employer: Grosvenor Group
Contact Detail:
Grosvenor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Leasing Manager
✨Tip Number 1
Get to know the company inside out! Research Grosvenor's portfolio and values. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Practice your negotiation skills! Since this role involves negotiating rents and lease terms, brush up on your techniques. Role-play with a friend or use online resources to get comfortable with those tricky conversations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Residential Leasing Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Residential Leasing Manager role. Highlight your experience in the PCL residential market and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Negotiation Skills: Since this role involves a lot of negotiation, don’t shy away from sharing examples of how you've successfully handled difficult conversations or secured favourable terms in the past. We love seeing candidates who can demonstrate their ability to drive results!
Be Organised and Detail-Oriented: We’re looking for someone who can juggle multiple tasks efficiently. Make sure your application reflects your organisational skills and attention to detail. Mention any systems you’ve used, like Voyager or DocuSign, to show you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Grosvenor!
How to prepare for a job interview at Grosvenor Group
✨Know Your Legislation
Familiarise yourself with the key residential property legislation, especially the new Renters’ Rights Act. Being able to discuss how these laws impact lease renewals and tenant relationships will show that you’re not just knowledgeable but also proactive in understanding the industry.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you maximised rent or secured favourable lease terms. Be ready to discuss your approach to handling difficult conversations with tenants, as this role requires strong negotiation skills.
✨Demonstrate Organisational Skills
Since the role involves managing a large volume of properties and associated administration, come prepared with examples of how you’ve effectively prioritised tasks in a fast-paced environment. Highlight any systems or tools you’ve used to stay organised.
✨Build Rapport with Tenants
Think about ways you can build and maintain strong relationships with tenants. Be ready to share strategies you've used in the past to improve tenant retention and handle queries, as this is crucial for the role.
