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- Tasks: Lead a team to deliver exceptional service in residential property management.
- Company: Join Grosvenor, a forward-thinking property management specialist.
- Benefits: Enjoy flexible hybrid working, competitive salary, and career development opportunities.
- Why this job: Make a real impact on residents' lives while innovating in property management.
- Qualifications: MRICS, AssocRICS or MTPI qualified with residential property management experience.
- Other info: Be part of a supportive team that values your strengths and offers adjustments.
The predicted salary is between 36000 - 60000 £ per year.
The Management Surveyor - Residential has the overall responsibility for the service delivery to our residential managed buildings and private realm (50 Mews, 5 private gardens). Leading and supporting a team of property managers and facilities managers, ensuring high customer service standards are set and delivered on the Estate. An innovative property management specialist who can help us deliver exceptional service and improve our revenue and amenities in the private realm.
Key Responsibilities
- Ownership of the expense budgeting, recovery and reconciliation process.
- Proactively working with our partners to issue timely and accurate information to our residents.
- Budget, monitor and approve the non-recoverable expenditure to support our financial sustainability goal.
- Proactively manage the team ensuring consistency is delivered (i.e. holds regular residents meetings, record insights, monitor response time, etc.).
- Support the property managers and develop new ways of working, embracing technology to improve the user experience and increase cost recovery.
- Main point of contact for appointed agents (outsourced management) monitoring performance under the contracts KPI’s.
- Day to day lead of the property managers and facilities managers (working alongside our service partners) creating a strong team focused on serving the customers.
- Portfolio performance monitoring and reporting in line with business requirements.
Key Requirements
- MRICS, AssocRICS or MTPI qualified.
- Residential Property Management experience, able to demonstrate basic technical building knowledge, in depth understanding of the Residential Service Charge code.
- Demonstrable Customer Service Experience, a good communicator who can adapt to different stakeholders.
- Commercially astute, innovator, always looking at making improvements for us and our customers.
We know flexibility is important and take a hybrid approach to working. Grosvenor is proud to be a Disability Confident Committed employer.
Management Surveyor - Residential employer: Grosvenor Group
Contact Detail:
Grosvenor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Management Surveyor - Residential
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their goals, especially around customer service and innovation in property management.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific instances where you improved service delivery or managed budgets effectively. This will help us see your potential impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to create a profile that showcases your strengths and experiences.
We think you need these skills to ace Management Surveyor - Residential
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Management Surveyor role. Highlight your residential property management experience and any relevant qualifications like MRICS or AssocRICS. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you can help us deliver exceptional service. Be sure to mention any innovative ideas you have for improving customer experience.
Showcase Your Customer Service Skills: Since customer service is key in this role, provide examples of how you've successfully managed relationships with clients or stakeholders in the past. We love seeing how you adapt your communication style to different audiences!
Apply Through Our Website: When you're ready to apply, make sure to do it through our website. It’s straightforward and ensures your application goes directly to us. Plus, don’t forget to read our Recruitment Privacy Notice before hitting submit!
How to prepare for a job interview at Grosvenor Group
✨Know Your Numbers
As a Management Surveyor, you'll be dealing with budgets and financials. Brush up on your expense budgeting and recovery processes before the interview. Be ready to discuss how you've managed budgets in the past and any innovative strategies you've implemented to improve financial sustainability.
✨Showcase Your Customer Service Skills
Customer service is key in this role. Prepare examples of how you've delivered exceptional service in previous positions. Think about specific situations where you adapted your communication style to meet different stakeholders' needs, as this will demonstrate your versatility.
✨Embrace Technology
The job requires an innovative approach to property management. Familiarise yourself with the latest technologies that can enhance user experience and cost recovery. Be prepared to share ideas on how you could implement new tech solutions in the role.
✨Team Leadership Experience
You'll be leading a team of property and facilities managers, so highlight your leadership experience. Discuss how you've motivated teams in the past, held regular meetings, and monitored performance. This will show your potential employer that you're capable of fostering a strong team dynamic.
