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- Tasks: Lead a team to deliver exceptional service in residential property management.
- Company: Join Grosvenor, a leader in innovative property management.
- Benefits: Enjoy flexible hybrid working and opportunities for career growth.
- Why this job: Make a real impact on communities while developing your skills.
- Qualifications: MRICS, AssocRICS or MTPI qualified with customer service experience.
- Other info: Be part of a company that values sustainability and innovation.
The predicted salary is between 36000 - 60000 £ per year.
The Management Surveyor - Residential has the overall responsibility for the service delivery to our residential managed buildings and private realm (50 Mews, 5 private gardens). Leading and supporting a team of property managers and facilities managers, ensuring high customer service standards are set and delivered on the Estate. An innovative property management specialist who can help us deliver exceptional service and improve our revenue and amenities in the private realm.
Key Responsibilities- Ownership of the expense budgeting, recovery and reconciliation process. Proactively working with our partners to issue timely and accurate information to our residents.
- Budget, monitor and approve the non-recoverable expenditure to support our financial sustainability goal.
- Proactively manage the team ensuring consistency is delivered (i.e. holds regular residents meetings, record insights, monitor response time, etc.).
- Support the property managers and develop new ways of working, embracing technology to improve the user experience and increase cost recovery.
- Main point of contact for appointed agents (outsourced management) monitoring performance under the contracts KPI's.
- Day to day lead of the property managers and facilities managers (working alongside our service partners) creating a strong team focused on serving the customers.
- Portfolio performance monitoring and reporting in line with business requirements.
- MRICS, AssocRICS or MTPI qualified.
- Residential Property Management experience, able to demonstrate basic technical building knowledge, in depth understanding of the Residential Service Charge code.
- Demonstrable Customer Service Experience, a good communicator who can adapt to different stakeholders.
- Commercially astute, innovator, always looking at making improvements for us and our customers.
We know flexibility is important and take a hybrid approach to working. Grosvenor is proud to be a Disability Confident Committed employer.
Management Surveyor - Residential in London employer: Grosvenor Group
Contact Detail:
Grosvenor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Management Surveyor - Residential in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how your experience aligns with their mission, especially in delivering exceptional service and improving customer experiences. We love candidates who can demonstrate their understanding of our goals!
✨Tip Number 3
Practice your communication skills! As a Management Surveyor, you'll need to adapt your style to different stakeholders. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our team and contributing to our innovative approach in property management.
We think you need these skills to ace Management Surveyor - Residential in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Management Surveyor role. Highlight your residential property management experience and any relevant qualifications like MRICS or AssocRICS. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you can contribute to our team. Be sure to mention any innovative ideas you have for improving customer service.
Showcase Your Customer Service Skills: Since customer service is key in this role, make sure to include examples of how you've excelled in this area. We love seeing candidates who can adapt their communication style to different stakeholders!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to create an account which makes future applications easier!
How to prepare for a job interview at Grosvenor Group
✨Know Your Numbers
As a Management Surveyor, you'll be dealing with budgets and financials. Brush up on your understanding of expense budgeting and recovery processes. Be ready to discuss how you've managed budgets in the past and any innovative strategies you've implemented to improve financial sustainability.
✨Showcase Your Customer Service Skills
Customer service is key in this role. Prepare examples of how you've successfully communicated with different stakeholders and resolved issues. Highlight your adaptability and how you’ve maintained high service standards in previous positions.
✨Embrace Technology
The job requires embracing technology to enhance user experience. Think about specific tools or systems you've used in property management that improved efficiency or customer satisfaction. Be prepared to discuss how you can leverage technology in this role.
✨Team Leadership Experience
You'll be leading a team of property and facilities managers, so it's crucial to demonstrate your leadership skills. Prepare to share experiences where you've motivated a team, held regular meetings, and ensured consistency in service delivery. Show them you're a natural leader who can foster a strong team environment.
