Housing Manager

Grosvenor Hart Homes is a social enterprise and specialist registered provider of housing on a mission to improve the life chances of children, young people and their families. We are seeking an experienced Housing Manager to lead the delivery of a high‑quality, customer‑focused housing management service in a growing organisation.

We launched in September 2023 and became a registered provider of social housing in June 2024. We provide high‑quality affordable homes alongside tailored support, helping people overcome barriers and achieve better life outcomes. Our two small communities are growing, and we need a Housing Manager to help us expand across the North West.

The role includes a competitive salary and a range of benefits including a generous non‑contributory pension, life assurance, 25 days holiday plus Bank Holidays, private medical cover, company sick pay, and other benefits accessed through our employee benefits platform.

• Lead the delivery of a high‑quality housing management service, ensuring strong outcomes for tenants and communities.
• Take ownership of lettings, tenancy management, neighbourhood management (including ASB) and income collection.
• Ensure effective management of voids, allocations and contractor performance.
• Oversee property management and ensure full compliance with health and safety requirements.
• Build strong relationships with tenants, colleagues and partner agencies to sustain tenancies and positive community outcomes, including tenancy turn‑over.
• Lead tenant engagement activity, including customer events and consultations.
• Ensure compliance with the Regulator of Social Housing Consumer Standards and the Housing Ombudsman Code.
• Develop our housing management systems and ensure all relevant data meets the needs of the business.

• Proven experience in line management, including the ability to lead, motivate and develop others.
• Experience delivering high‑quality social housing services.
• Knowledge of the regulatory framework, specifically the Consumer Standards.
• Strong oral and written communication skills.
• Good interpersonal skills with the ability to relate to a wide range of people.
• Values‑driven and motivated to make a positive difference for tenants and communities, demonstrating integrity, sound judgement and the confidence to make difficult decisions and achieve the right outcome.
• Chartered Institute of Housing (CIH) qualification (or equivalent), or actively working toward this, with a commitment to ongoing professional membership and continuous professional development.

The role will be based in Cheshire West and Chester and may require staff to travel to our other sites as we grow. Opportunities for home working may be available depending on business needs.

If you would like an informal discussion about applying for this role, please contact us via Recruitment.EEO@grosvenor.com. We provide an equal opportunity to all applicants in line with our EEO policies.