At a Glance
- Tasks: Deliver top-notch concierge services and keep residents informed in a prestigious London location.
- Company: Join Grosvenor, a leader in luxury property management with a commitment to excellence.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on sustainability and community engagement.
- Why this job: Be the face of Eaton Square and make a real difference in residents' lives.
- Qualifications: Experience in high-end customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Working in one of London’s most prestigious residential garden squares, you will act as the first point of contact for residents on Eaton Square, ensuring that customers are kept up to date with any issues and that all concierge services are delivered efficiently.
Responsibilities
- Deliver all concierge services required for the properties within your assigned section, including support for vulnerable adults.
- Own customer communication within the buildings, keeping residents informed on any issues as required.
- Act as the face of the Eaton Square team and the first point of contact for customers, ensuring they are updated on any reported issues.
- Build trust with residents and capture important feedback.
- Collaborate with suppliers to ensure all maintenance tasks are completed to a high standard.
- Conduct building inspections, ensuring safety and security at all times.
- Proactively manage the gardens in partnership with the Garden Landscape team.
- Work with the wider Operations and Grosvenor teams to contribute to sustainability and people‑positive goals.
- Provide concierge service on a rota basis, averaging 40 hours per week over a month, with a working day defined as 8am–6pm, including a 1‑hour lunch break and two 30‑minute breaks.
Requirements
- Experience in a high‑end, customer‑focussed position, ideally in a concierge role.
- Experience managing customer expectations and relationships, including with high‑profile and challenging situations.
- Excellent communication and interpersonal skills.
- Basic understanding of maintenance tasks.
- Ability to work as part of a team to deliver customer requirements.
- Enhanced DBS check.
Grosvenor is proud to be a Disability Confident Committed employer.
#J-18808-Ljbffr
Concierge, Eaton Square in City of Westminster employer: Grosvenor Group
Grosvenor offers an exceptional working environment in one of London's most prestigious locations, where you will be at the forefront of delivering high-quality concierge services to residents. With a strong commitment to employee growth and a culture that values collaboration and sustainability, you will have the opportunity to build meaningful relationships while contributing to a positive community. Join us to be part of a team that prioritises excellence and inclusivity, ensuring every day is rewarding and impactful.
