At a Glance
- Tasks: Lead and support Domestic, Portering, and Catering teams to deliver top-notch services.
- Company: Join a leading facilities management company known for innovation and strong client relationships.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to safeguarding and promoting welfare.
- Why this job: Make a real difference by promoting excellent service and creating a positive work environment.
- Qualifications: Experience in a supervisory role and a hands-on approach to team motivation.
The predicted salary is between 30162 - 32000 £ per year.
We are looking for an experienced and motivated Soft Services Team Leader to support the day-to-day delivery of Domestic, Portering and Catering services across site. This is a hands-on operational role where you will work alongside your team, providing guidance, support and supervision to ensure services are delivered safely, efficiently and to a high standard. You will lead by example, promote excellent customer service and help create a positive working environment.
Working closely with the Soft Services Managers, you will assist in maintaining service standards, supporting compliance and ensuring daily operational tasks are completed effectively.
Hours of work: 37.5 hrs per week, Mon – Fri 7am – 3pm, flexibility will be required.
- Provide day-to-day supervision and support to Domestic, Portering and Catering teams
- Allocate daily duties and support operational priorities throughout the shift
- Assist with staff rotas and provide accurate attendance and payroll information
- Carry out routine staff observations and provide coaching and guidance where required
- Deliver toolbox talks and support the induction and training of new team members
- Support managers with the implementation of service standards, policies and procedures
- Ensure cleaning, catering and portering tasks are completed in line with service requirements
- Support the safe movement of patients, equipment, supplies and waste where required
- Support food safety procedures, including HACCP monitoring, maintain high hygiene standards
- Ensure kitchens, food preparation areas and communal areas remain clean, safe and maintained
- Respond to operational issues and escalate concerns to the Soft Services Manager
- Promote excellent service and positive relationships with patients, visitors and colleagues
- Support compliance with health and safety, infection prevention, quality and company policies
Requirements:
- Previous experience in a Team Leader or Supervisor role within cleaning, catering, portering or facilities management
- A positive, hands-on approach with the ability to motivate and support a team
- Flexible and reliable with a proactive approach to problem solving
- Basic understanding of health and safety, infection prevention and food hygiene requirements
- Competent in using Microsoft Word, Excel, Outlook and digital rota/payroll systems
- Experience preparing staff rotas or allocating workloads is desirable
- Level 2 Catering qualification (or equivalent) is desirable
We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.
Service & Support Lead in Plaistow employer: Grosvenor Facilities Management
At GFM, we are dedicated to fostering a supportive and dynamic work environment for our Catering Supervisors. With a strong emphasis on employee growth, we provide comprehensive training in food hygiene and management, alongside opportunities to develop leadership skills. Our commitment to innovation and service excellence, combined with a term-time only schedule, ensures a balanced work-life experience while making a meaningful impact in the lives of students across Rochdale and North Yorkshire.
Contact Details:
Grosvenor Facilities Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Support Lead in Plaistow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Grosvenor Facilities Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Grosvenor Facilities Management
Don't be shy about reaching out to Grosvenor Facilities Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Service & Support Lead in Plaistow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Grosvenor Facilities Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Grosvenor Facilities Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
