About The Role:
We are looking for an experienced and motivated Soft Services Team Leader to support the day-to-day delivery of Domestic, Portering and Catering services across site.
This is a hands-on operational role where you will work alongside your team, providing guidance, support and supervision to ensure services are delivered safely, efficiently and to a high standard. You will lead by example, promote excellent customer service and help create a positive working environment.
Working closely with the Soft Services Managers, you will assist in maintaining service standards, supporting compliance and ensuring daily operational tasks are completed effectively.
Hours of work: 37.5 hrs per week, Mon – Fri 7am – 3pm, flexibility will be required.
Key Responsibilities:
- Provide day-to-day supervision and support to Domestic, Portering and Catering teams
- Lead by example through excellent attendance, punctuality, professionalism and work ethic
- Maintain high standards of appearance, uniform and safe working practices
- Carry out daily team handovers and ensure information is communicated effectively
- Allocate daily duties and support operational priorities throughout the shift
- Assist with staff rotas and provide accurate attendance and payroll information
- Carry out routine staff observations and provide coaching and guidance where required
- Deliver toolbox talks and support the induction and training of new team members
- Support managers with the implementation of service standards, policies and procedures
- Monitor stock levels and report shortages, assisting with routine stock checks
- Ensure cleaning, catering and portering tasks are completed in line with service requirements
- Support the safe movement of patients, equipment, supplies and waste where required
- Ensure wheelchairs, ambulatory aids and equipment are available, clean and stored correctly
- Carry out routine checks and report maintenance, safety or security concerns promptly
- Support food safety procedures, including HACCP monitoring, maintain high hygiene standards
- Ensure kitchens, food preparation areas and communal areas remain clean, safe and maintained
- Respond to operational issues and escalate concerns to the Soft Services Manager
- Promote excellent service and positive relationships with patients, visitors and colleagues
- Support compliance with health and safety, infection prevention, quality and company policies
About You:
- Previous experience in a Team Leader or Supervisor role within cleaning, catering, portering or facilities management
- A positive, hands-on approach with the ability to motivate and support a team
- Good communication and interpersonal skills
- Organised and able to prioritise workload in a busy environment
- Able to work independently while knowing when to escalate issues
- Flexible and reliable with a proactive approach to problem solving
- Basic understanding of health and safety, infection prevention and food hygiene requirements
- Competent in using Microsoft Word, Excel, Outlook and digital rota/payroll systems
- Experience preparing staff rotas or allocating workloads is desirable
- Level 2 Catering qualification (or equivalent) is desirable
- Physically fit to work in an operational environment
About Us:
At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.
By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.
We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.
Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.
Safeguarding Statement:
Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.
We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.
Soft Services Team Leader in London employer: Grosvenor Facilities Management
At GFM, we are dedicated to fostering a supportive and dynamic work environment for our Catering Supervisors. With a strong emphasis on employee growth, we provide comprehensive training in food hygiene and management, alongside opportunities to develop leadership skills. Our commitment to innovation and service excellence, combined with a term-time only schedule, ensures a balanced work-life experience while making a meaningful impact in the lives of students across Rochdale and North Yorkshire.
Contact Details:
Grosvenor Facilities Management Recruitment Team
