Player Protection Analyst

At Grosvenor Casinos, we don’t just offer a place to work – we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment – the exhilarating feeling where anything can happen. Grosvenor Casinos sits at the heart of communities across the UK, and our ambition is clear – to become the UK’s most loved casinos. It’s our people who bring that ambition to life by setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests returning. We’re building something special – join us and be part of it.

The Player Protection Analyst will apply investigative techniques to identify customer risk and develop a comprehensive view of individual behaviour and background to support venues in making informed enhanced due diligence decisions. The role involves analysing customer activity, identifying risk indicators, escalating cases requiring further review, and producing evidence‑based assessments and recommendations. The analyst will ensure compliance with the Proceeds of Crime Act, responsible gaming principles, and UK Gambling Commission requirements, working collaboratively with venues and internal teams to close information gaps and improve case outcomes. This role is onsite five days a week during the initial period; following successful completion of probation, a hybrid model applies with three days in the office and two days remote. Flexible shift patterns are available, with occasional weekend work required (approximately one weekend every 12 weeks).

Main Accountabilities And Responsibilities

• Support the Player Protection Team Leader on safer gambling, affordability and AML matters.
• Analyse individual customer activity, risk and background using data and investigative techniques to inform protection processes.
• Identify customers showing signs of problem gambling or potential illicit funding and elevate higher‑risk cases.
• Investigate sources of funding for at‑risk customers across digital and retail channels.
• Recommend account management actions for at‑risk customers and consult with the Team Leader on decisions.
• Work with colleagues, digital/retail stakeholders and the High Value Customer team to ensure consistent, cross‑channel case handling.

Qualifications

• Exceptional customer service with the ability to deliver consistent, professional support.
• Risk awareness: able to identify, assess and report potential issues promptly.
• Thrives in change: comfortable working in fast‑paced, evolving environments.
• Strong analytical and investigative skills with an aptitude for problem solving.
• High attention to detail and commitment to accuracy in all tasks.
• Self‑starter who is motivated to meet targets and drive results.
• Collaborative team player who learns quickly and adapts to new ideas and processes.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).

Benefits

• Rewards that keep the excitement going – from team incentives and competitions to everyday perks, we recognise your effort.
• A strong start that sets you up to win – our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety – no two days are the same. You’ll help shape how we do things and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together – we set the bar high and support each other to reach it. When one of us wins, we all do.
• Room to grow and move forward – whether you’re starting out or ready for your next step, we support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.