Field Service Technician in Luton

Overview

As a Field Service Technician, you will be responsible to support the products within the gaming operation across the region and estate to maximise the revenue and profit opportunity. This role works closely with suppliers, support based teams and operations to ensure a quick response to requested product moves and to undertake product installations and alterations of layouts, ensuring all activities are carried out in accordance with company policy and health and safety.

Responsibilities

• Carry out gaming product moves as directed by the Technical Services Manager.
• Update software, when necessary, in order to keep all software based equipment fully up to date in line with company policy.
• Provide on-site training to club operations teams after installation of software or equipment updates and/or upgrades.
• Assist IT where possible with day to day on site problems.
• Act as liaison engineer to sub-contractors carrying out equipment maintenance.
• Investigate and identify potential new technology to the Technical Manager that may offer operational benefit to the company.
• To familiarize yourself with any existing and/or new gaming product or equipment so as to be able to carry out any gaming product moves thus minimising downtime.
• Able to work flexibly and open to new ideas.
• Team player with the ability to be able to work on their own initiative.
• Excellent time management skills with the ability to prioritize work effectively.
• From time-to-time, additional hours and overnight stays will required.
• Proven ability to maintain effective work performance while under pressure.
• Proven experience as a Support Technician or similar role.
• A salary that reflects your value and rewards talent from day one.

Work Schedule & Travel

This is a field based role; you will be expected to travel daily to venues you are supporting and may stay away from home for 3-4 days a week.

Benefits

• A Salary That Reflects Your Value – You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further – From team competitions and bonuses to staff perks.
• A Warm Welcome That Sets You Up to Win – Our induction provides support and confidence to hit the ground running.
• Work That Means Something – Opportunity to shape the way we do things and contribute ideas.
• A Culture That Puts People First – We support and look out for each other.
• A High Standard, Shared Together – We work as a team and celebrate collective success.
• Real Support for Your Growth – We’re here to help you develop and grow.

Other

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