At a Glance
- Tasks: Lead a dynamic casino team, driving performance and creating unforgettable guest experiences.
- Company: Join Grosvenor Casinos, a legendary London icon with a rich history and vibrant culture.
- Benefits: Competitive salary, bonuses, team events, and exclusive discounts across venues.
- Other info: Flexible hours required; great opportunities for career progression within the company.
- Why this job: Make a real impact in a high-energy environment while developing your leadership skills.
- Qualifications: Management experience in gaming, hospitality, or similar industries is essential.
The predicted salary is between 60000 - 70000 € per year.
Location: The London Victoria Casino, 150-162 Edgware Rd, London W2 2DT
OTE: £60,000 - £70,000pa + bonus
Late nights/weekends required
The Victoria is Grosvenor’s flagship casino; a legendary London icon with 65+ years of history and a stunning £15m transformation. It sets the benchmark for excellence, attracting serious players and exceptional talent.
Join a world class team where ambition is nurtured, skills grow fast, and professionals become the best in their field. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.
As Assistant General Manager, you’ll be a key leader within the Casino - working in close partnership with the Venue Director to drive performance, raise standards and bring the Grosvenor experience to life. This is a high impact role where your leadership presence, commercial mindset and passion for people will really make a difference.
You’ll make your mark by energising teams, setting the pace on the gaming floor, and creating exciting, memorable moments that keep customers coming back for more. From performance to people, you’ll be right at the heart of what makes the venue thrive.
Alongside the Venue Director, you’ll help develop and deliver a robust business plan that balances commercial success with our responsibilities to customers, colleagues, the community and the regulator. With the right support and development, this role offers a clear progression route to General Manager, putting you on track to lead your own casino.
What You’ll Be Doing
- Act as a strong second in command, supporting the smooth running of the casino and stepping up in the Venue Director’s absence.
- Lead daily gaming operations, driving performance across financial results, customer service and people metrics.
- Build and develop a high performing management team with a strong focus on safer gambling and customer care.
- Recruit, coach and develop a multi-skilled team that consistently delivers the Grosvenor brand standards.
- Drive profitability through effective sales strategies while tightly managing costs and margins.
- Champion regulatory excellence, ensuring full compliance with Gambling Commission requirements.
Experience & Skills Required
- Previous work experience at management/leadership level within casino/gaming, leisure, hospitality or similar industries.
- Confident in leading change and creating a positive, inclusive and engaging culture.
- Passionate about delivering exceptional customer experiences, including for our VIP guests.
- Commercially astute with strong financial and business acumen.
Benefits
- Great access and perks: excellent transport links; including the Elizabeth line, plus subsidised parking for ease and flexibility.
- Celebration and recognition culture with long service awards and exciting reward programmes.
- Fully funded team building events, plus exclusive discounts across all Grosvenor venues.
Please note: this role operates within a 24/7 casino environment and requires flexibility to work nights and weekends. Candidates must be 18 years or over and have the legal right to work in the UK.
Why Join Us?
- Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
- A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
- Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
- High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
- Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
We’re for Everyone
If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.
Assistant General Manager - Casino in London employer: Grosvenor Casinos
Grosvenor Casinos is an exceptional employer, offering a vibrant work culture that thrives on teamwork, recognition, and personal growth. Located in the heart of London, the Victoria Casino provides employees with excellent transport links, competitive rewards, and opportunities for career advancement, including a clear path to General Manager. Join a passionate team dedicated to delivering unforgettable experiences while enjoying fully funded team events and exclusive discounts across all venues.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager - Casino in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the casino and hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Grosvenor Casinos. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with the role of Assistant General Manager. Practice common interview questions and be ready to showcase your leadership skills and passion for customer service.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects who you are. Use your cover letter to tell a story about your journey in the industry and why you’re excited about the opportunity at Grosvenor Casinos.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Assistant General Manager - Casino in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the casino industry shine through. We want to see your passion for delivering exceptional customer experiences and how you can energise teams.
Tailor Your CV:Make sure your CV is tailored to the Assistant General Manager role. Highlight your previous management experience in gaming or hospitality, and don’t forget to mention any achievements that demonstrate your commercial acumen.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, we’re looking for strong leaders who can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Grosvenor Casinos.
How to prepare for a job interview at Grosvenor Casinos
✨Know the Casino Inside Out
Before your interview, make sure you research The London Victoria Casino thoroughly. Understand its history, recent transformations, and what sets it apart from other casinos. This knowledge will show your genuine interest in the role and help you connect your experience to their unique environment.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments like casinos or hospitality. Highlight your ability to energise teams and create a positive culture.
✨Emphasise Customer Experience
Grosvenor Casinos pride themselves on exceptional customer service. Be ready to discuss specific strategies you've implemented to enhance customer experiences, especially for VIP guests. Share stories that illustrate your passion for delivering memorable moments and how you’ve handled challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and commercial mindset. Think about potential challenges you might face in the role, such as managing costs while driving profitability, and prepare thoughtful responses that showcase your strategic thinking and decision-making abilities.
