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- Tasks: Lead a vibrant casino team, ensuring exceptional guest experiences and driving performance.
- Company: Grosvenor Casinos, a welcoming hub for entertainment and community connection.
- Benefits: Competitive salary, tips, bonuses, private medical, and 50% off food.
- Other info: Join a supportive, inclusive culture with great career growth opportunities.
- Why this job: Shape the atmosphere and culture while making a real impact in the gaming industry.
- Qualifications: Proven leadership skills and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
Salary: competitive + monthly tips + annual bonus potential
40‑hour balanced work week (to include evenings & weekends) | Private medical | Life cover | Pension | 50% off all food | Career progression | Team incentives & events
At Grosvenor Casinos, our venues are vibrant, welcoming spaces at the heart of communities across the UK; places where people come together to play, connect, unwind and enjoy brilliant entertainment.
As Casino Manager, you’ll play a central role in delivering that experience. You’ll support the General Manager in leading the casino floor with confidence, energy and commercial focus, ensuring every guest enjoys a great time, every time. This is a role for a leader who thrives in the action: someone who understands gaming, inspires teams, drives performance and champions safer gambling at every step. You’ll be at the centre of a high performing management team, shaping the casino’s culture and leading the quality of service, product and atmosphere.
What You’ll Lead & Deliver
- Build, motivate and develop a multi skilled team who bring the Grosvenor brand experience to life across gaming, leisure, food & beverage, and hospitality.
- Deliver exceptional customer experiences while upholding the highest standards of safer gambling and compliance.
- Drive performance through a balanced scorecard across revenue, customer satisfaction, team engagement and operational excellence.
- Act as a champion of our values: Service, Teamwork, Ambition, Responsibility and Solutions.
- Manage shifts with precision, ensuring a safe, vibrant and commercially sharp operation.
- Proactively grow sales, control costs and protect margin to maximise profitability.
- Ensure full compliance with all regulation and Gaming Commission licensing requirements.
This is a role where you shape the atmosphere, the service, the culture and the results.
What You Bring
- Proven leadership in driving team performance and profitability.
- Confidence communicating standards, expectations and commercial targets.
- A passion for delivering outstanding guest experiences.
- It would be desirable if you already have experience in UK Gaming and ideally hold a PML licence (or be willing to obtain one).
- Strong people leadership; inclusive, motivating and clear.
Why Join Us?
- Because your skill deserves the right setting.
- Competitive salary + tips + bonus - we recognise talent and reward it.
- Balanced 40-hour work week - for real work‑life harmony.
- Private medical insurance & life cover - taking care of you.
- 50% off all food - for you and your family.
- Team incentives & social events - because we win together.
- Career growth & development - we invest in your future.
- Supportive culture – people first, inclusive and collaborative.
You’ll join a business that cares deeply about customer excellence, safer gambling and creating unforgettable entertainment experiences.
Be Part of What’s Next
If you’re ready to lead with confidence, elevate the experience and be a key part of a high performance management team… We’d love to hear from you.
Grosvenor Casinos - More than a job. A place to belong.
Casino Manager in Livingston employer: Grosvenor Casinos
Contact Detail:
Grosvenor Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Manager in Livingston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the gaming industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a Casino Manager role!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've motivated teams and driven performance in past roles. They want to see that you can inspire others and create a vibrant atmosphere.
✨Tip Number 3
Be ready for the action! Prepare for interviews by brushing up on your knowledge of gaming regulations and compliance. Show them you’re not just about the fun but also understand the importance of safer gambling practices.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Grosvenor Casinos family. Don’t miss out on this opportunity!
We think you need these skills to ace Casino Manager in Livingston
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and driven performance in previous roles. Use specific examples that showcase your ability to inspire and lead others.
Emphasise Customer Experience: Since delivering exceptional customer experiences is key for us, share any relevant experiences where you’ve gone above and beyond for guests. This could be in gaming, hospitality, or any customer-facing role. Let us know how you ensure every guest has a great time!
Be Clear About Your Passion for Gaming: If you have experience in the UK gaming industry, don’t hold back! Tell us about your passion for gaming and how it drives your work. If you’re willing to obtain a PML licence, mention that too – we love candidates who are eager to grow with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Grosvenor Casinos!
How to prepare for a job interview at Grosvenor Casinos
✨Know the Casino Inside Out
Before your interview, make sure you research Grosvenor Casinos thoroughly. Understand their values, the atmosphere they create, and their approach to customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Casino Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Emphasise Customer Experience
Grosvenor Casinos prides itself on delivering exceptional guest experiences. Be ready to discuss how you would enhance customer satisfaction and ensure a vibrant atmosphere. Think of specific strategies or initiatives you could implement to elevate the guest experience and keep them coming back.
✨Understand Compliance and Safety
Familiarise yourself with the regulations and compliance standards in the gaming industry. Be prepared to discuss how you would uphold these standards while still driving performance and profitability. Showing that you prioritise safer gambling will resonate well with the interviewers.