At a Glance
- Tasks: Lead and develop a dynamic electronic gaming team while boosting performance and customer experience.
- Company: Grosvenor Casino The Victoria is London's premier gaming venue, celebrating 60 years of entertainment.
- Benefits: Enjoy competitive pay, tips, paid breaks, holiday entitlement, and discounts on food and retail.
- Other info: Flexible shifts required; must be 18+ and legally eligible to work in the UK.
- Why this job: Join a vibrant team in a fun environment, making a real impact on gaming experiences.
- Qualifications: Must have a valid PFL and a keen understanding of Slots & E-Gaming with strong customer service skills.
The predicted salary is between 34000 - 60000 £ per year.
Job Description
Are you experienced in Slots & Electronic Gaming, with a sharp eye for strategy and performance?
Grosvenor Casino The Victoria is looking for a driven and energetic Electronic Gaming Team Leader to elevate our slots and e-tables experience - boosting performance, leading a passionate team, and delivering standout results.
As the team leader, you will:
- Lead, support, and develop a highly capable electronic gaming team
- Maintain brand standards across all electronic products, delivering revenue growth above budget, managing KPIs, and delivering excellent customer service
- Drive the performance of electronic gaming machines, proactively increasing stakes across slots and e-tables, controlling margin and costs to enhance casino profitability
- Work closely with the Casino Manager Hosting and central electronic support department to ensure slots & e-table games are optimised
Qualifications
Applicants must have a valid PFL (Personal Functional Licence) issued by the Gambling Commission. Besides understanding Slots & E-Gaming machines, you\'ll need an extremely high attention to detail and the ability to demonstrate best-in-class customer service. Having a commercial mindset is advantageous. As a team leader, high empathy and strong core values are essential.
Additional Information
This role operates within a 24/7 casino environment and requires flexibility to work night shifts and weekends. Candidates must be 18 years or older and have the legal right to work in the UK.
- Permanent
- Full-time
- 12 hours ago
- Apply easily
Company Description
Grosvenor Casino, The Victoria
Located in the heart of London, The Victoria is Grosvenor Casinos\' flagship venue, celebrating 60 years of entertainment. Recently refurbished with a £15 million investment, it stands as the premier gaming venue in the UK for both customers and team members.
At Grosvenor Casinos, we\'re committed to becoming the UK\'s most loved casino group. Our venues are community hubs for relaxation, socialising, and entertainment, offering a diverse range of games, top entertainment, and excellent food and drinks.
Benefits
- Hourly pay rate of £16.31
- Tips: Share of uncapped tips
- Premium Pay Night Allowance: 10% extra per hour
- Paid breaks
- Holiday entitlement: 28 days (full-time)
- Nest Pension Scheme: 3% contribution
- Life Insurance
- Long Service Awards
- Online learning opportunities
- Free uniform
- Retail Discount Scheme
- Employee Assistance Programme
- Food and Soft Drinks Discounts
Electronic Gaming Team Leader in City of Westminster employer: Grosvenor Casinos
Grosvenor Casino The Victoria is an exceptional employer, offering a vibrant work culture in the heart of London, where team members are valued and supported in their professional growth. With competitive pay, uncapped tips, and a range of benefits including paid breaks and a robust pension scheme, employees enjoy a rewarding experience while contributing to the UK's premier gaming venue. Join us to lead a passionate team in delivering outstanding customer service and driving performance in a dynamic 24/7 environment.
StudySmarter Expert Advice🤫
We think this is how you could land Electronic Gaming Team Leader in City of Westminster
✨Tip Number 1
Familiarise yourself with the latest trends in electronic gaming and slots. Understanding what drives customer engagement and revenue in this sector will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the gaming industry, especially those who work in leadership roles. Attend gaming conferences or local meetups to build connections that could lead to valuable insights and recommendations.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to motivate and develop team members to achieve performance goals.
✨Tip Number 4
Research Grosvenor Casino's brand values and customer service standards. Tailoring your approach to align with their ethos will show that you're not just looking for any job, but are genuinely interested in contributing to their success.
We think you need these skills to ace Electronic Gaming Team Leader in City of Westminster
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and qualifications required for the Electronic Gaming Team Leader position. Familiarise yourself with the key aspects of the job description, such as leading a team, managing KPIs, and delivering excellent customer service.
Tailor Your CV:Customise your CV to highlight relevant experience in slots and electronic gaming. Emphasise your leadership skills, attention to detail, and any previous roles that demonstrate your ability to drive performance and enhance profitability.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the gaming industry and your understanding of the role. Mention specific examples of how you've successfully led teams or improved performance in previous positions, and express your enthusiasm for working at Grosvenor Casino.
Highlight Relevant Qualifications:Ensure you mention your valid PFL (Personal Functional Licence) and any other relevant qualifications in your application. This will demonstrate your compliance with industry standards and your readiness for the role.
How to prepare for a job interview at Grosvenor Casinos
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for electronic gaming during the interview. Share specific experiences that highlight your knowledge of slots and e-tables, as well as any strategies you've implemented in previous roles.
✨Demonstrate Leadership Skills
As a team leader, it's crucial to showcase your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivation and performance enhancement.
✨Highlight Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you ensure a top-notch experience for customers, including any specific instances where you went above and beyond to meet their needs.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to electronic gaming. Be prepared to discuss how you would manage these metrics to drive revenue growth and enhance profitability in the casino environment.
