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- Tasks: Be the face of Grosvenor, creating memorable experiences for electronic gaming customers.
- Company: Join Grosvenor, a growing casino brand focused on exciting gaming and customer service.
- Benefits: Enjoy a dynamic work environment with opportunities to learn and grow your skills.
- Why this job: Work in a fun atmosphere where you can connect with people and make their night unforgettable.
- Qualifications: Passion for people and ability to work nights and weekends are essential.
- Other info: You'll be part of a team that values service, teamwork, and responsible gaming.
The predicted salary is between 24000 - 36000 £ per year.
Electronic Gaming Host – Glasgow Company Description Grosvenor is on an exciting journey of growth. It’s a great time to join us…. More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places. We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. Why just work… when you can work, win & grow with us Job Description Grosvenor Casino, Glasgow Merchant City As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations. You will; Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs Live our values of Service, Teamwork, Ambition, Responsibility and Solutions Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line. Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling Qualifications Grosvenor Casino, Glasgow Merchant City As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations. You will; Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs Live our values of Service, Teamwork, Ambition, Responsibility and Solutions Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line. Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling Additional Information Must be able to work night shifts and weekends
Electronic Gaming Host - Glasgow employer: Grosvenor Casinos
Contact Detail:
Grosvenor Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Host - Glasgow
✨Tip Number 1
Familiarize yourself with the latest trends in electronic gaming. Being knowledgeable about popular games and gaming technology will help you engage with customers and tailor their experience.
✨Tip Number 2
Showcase your passion for customer service during any interactions. Highlighting your ability to create a welcoming atmosphere will resonate well with the values Grosvenor is looking for.
✨Tip Number 3
Network with current employees or visit the casino to get a feel for the environment. Understanding the team dynamics and customer interactions can give you an edge in your application.
✨Tip Number 4
Be prepared to discuss how you would handle various customer scenarios. Demonstrating your problem-solving skills and ability to promote safer gambling will show that you align with their values.
We think you need these skills to ace Electronic Gaming Host - Glasgow
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Electronic Gaming Host position. Understand the key responsibilities and the qualities Grosvenor is looking for in a candidate, such as passion for customer service and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or gaming environments. Emphasize any previous roles where you created memorable experiences for customers, as this aligns with the expectations of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the gaming industry and your ability to create engaging customer experiences. Mention specific examples from your past that demonstrate your skills in service and teamwork.
Highlight Availability: Since the role requires working night shifts and weekends, make sure to clearly state your availability in your application. This shows your commitment and willingness to meet the job's requirements.
How to prepare for a job interview at Grosvenor Casinos
✨Show Your Passion for Customer Service
As an Electronic Gaming Host, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond to create memorable experiences for customers in previous roles.
✨Demonstrate Teamwork Skills
Grosvenor values teamwork highly. Highlight instances where you've successfully collaborated with colleagues to enhance service delivery or solve problems. This will show that you can work well in a dynamic environment.
✨Know the Latest in Electronic Gaming
Familiarize yourself with current trends and developments in electronic gaming. Being knowledgeable about the industry will not only impress your interviewers but also demonstrate your commitment to keeping customers informed and engaged.
✨Emphasize Compliance and Responsibility
Understanding regulations related to alcohol licensing and food safety is essential. Be ready to discuss how you prioritize compliance in your work and promote responsible gambling practices, as this aligns with Grosvenor's values.
