At a Glance
- Tasks: Lead and inspire the gaming team to create unforgettable experiences for our customers.
- Company: Join Grosvenor Casinos, the UK's leading name in vibrant casino entertainment.
- Benefits: Enjoy team incentives, ongoing training, and opportunities for career growth.
- Other info: Flexible shifts in a 24/7 casino atmosphere with a focus on teamwork.
- Why this job: Be part of a dynamic environment where every day brings new excitement and challenges.
- Qualifications: Experience in casino operations and strong leadership skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.
For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences.
Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment.
And above all, they come for the exhilarating feeling where anything can happen.
Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear – to become the UK’s most loved casinos.
It’s our people who bring that ambition to life – setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.
We’re building something special at Grosvenor Casinos. Join us and be part of it.
Gaming Supervisor – Key Responsibilities
As a Gaming Supervisor, you’ll dive headfirst into the hustle and bustle of the gaming world.
Your main goal is to excite and entertain all of our customers.
You will lead, support, and manage the gaming team to ensure an unparalleled experience for customers, optimizing operational efficiency and guaranteeing an adequate supply of gaming products.
You will foster a positive, dynamic work environment, motivate your team, ensure smooth operations, and maintain high customer satisfaction.
You will also manage accurate upkeep of departmental records and documentation, critical for compliance with regulations.
Your leadership directly impacts the gaming experience, making it enjoyable and seamless for all.
Skills & Experience Needed
- Prior experience in operating and inspecting casino games.
- Hold a current Personal Functional Licence (PFL) issued by the Gambling Commission with aspirations to acquire a Personal Marketing Licence (PML).
- Demonstrated ability to lead, support, and develop a team in a fast‑paced gaming environment.
- Strong customer‑facing skills – confident, approachable, and able to create a welcoming and engaging atmosphere on the gaming floor.
- Solid understanding of UK Gambling Commission regulations and a PFL holder.
- Employment Details
This role operates within a 24/7 casino environment and requires flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Why Join Us?
- Rewards that keep the excitement going – from team incentives and competitions to everyday perks, we recognise your effort.
- A strong start that sets you up to win – our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to build your skills.
- Work with energy and variety – no two days are the same. You’ll help shape how we do things and make a real impact.
- High standards, achieved together – we set the bar high and support each other to reach it, working as a team.
- Room to grow and move forward – we support your development and open opportunities to progress within Grosvenor Casinos and The Rank Group.
- Equal Opportunity Statement
At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds.
If you need adjustments at any stage of the process, just let us know.
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StudySmarter Expert Advice🤫
We think this is how you could land Gaming Supervisor in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Grosvenor Casinos. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Grosvenor Casinos
Don't be shy about reaching out to Grosvenor Casinos directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Gaming Supervisor in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Grosvenor Casinos and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Grosvenor Casinos
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
