Casino Slots Manager in Bury St Edmunds

Permanent 40 Hours a Week, varied shifts – including nights and weekends. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, enjoy brilliant food, drink and entertainment. Above all, they come for that exhilarating feeling where anything can happen. We’re building something special at Grosvenor Casinos. Join us and be part of it.

The Slots Manager will lead and manage the Slots Department, driving and delivering the business on our 80‑jackpot slots floor featuring progressive jackpots of up to £20k and a market‑leading electronic roulette offering. This involves ensuring exceptional customer experience, meeting financial targets, maintaining effective team performance, adhering to company standards, and operating efficiently.

• Oversee daily operations of the slots area, ensuring high standards of service, presentation, and performance.
• Deliver excellent customer service, proactively handling feedback and resolving customer issues promptly.
• Plan and execute promotional activities to drive engagement and profitability.
• Ensure adherence to safer gambling and licensing objectives.
• Accountable for the effective training, development, and motivation of the slots team.
• Promote a continuous performance‑improvement culture, empowering the team to achieve targets.
• Maintain knowledge of competitors, their products and offers, and their impact on customers.
• Drive the best service experience in the market.

• Solid experience in a similar gambling‑industry management role.
• Strong leadership, people‑management, and communication skills.
• Customer‑focused, analytical, and commercially minded.
• High attention to detail, integrity, and resilience under pressure.

This role operates in a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.

• Rewards that keep the excitement going – From team incentives and competitions to everyday perks, we recognise and reward effort.
• A strong start that sets you up to win – Our induction gives you confidence, knowledge, and support to hit the ground running, with ongoing learning to build skills.
• Work with energy and variety – No two days are the same. You’ll shape how we do things, make a real impact by bringing ideas to life, and play a key role in what matters.
• High standards, achieved together – We set the bar high and support each other to reach it – as a team. When one of us wins, we all do.
• Room to grow and move forward – Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities within Grosvenor Casinos and The Rank Group.

We welcome applications from all backgrounds. We celebrate individuality and value passion, performance, and care. If you need adjustments at any stage of the process, just let us know.