At a Glance
- Tasks: Lead live table games and support new players in a vibrant casino environment.
- Company: Grosvenor Casinos, the UK's leading name in casinos with a welcoming culture.
- Benefits: Exciting perks, team incentives, and opportunities for career progression.
- Other info: Flexible shifts in a 24/7 environment with a focus on teamwork and support.
- Why this job: Join a dynamic team and make a real impact in a fast-paced setting.
- Qualifications: Proven casino dealer experience and excellent customer service skills required.
The predicted salary is between 25000 - 35000 £ per year.
At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for that exhilarating feeling where anything can happen. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life, setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back. We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re looking for a Senior Dealer with strong casino experience, a calm approach under pressure, and a passion for delivering exceptional service. You’ll lead live table games, support new players, and work closely with the wider team to ensure smooth and professional operations on the gaming floor. You’ll be part of a dynamic team that thrives in a fast-paced, high-stakes environment where attention to detail and customer service are everything.
Skills & Experience Needed
- Proven experience as a casino dealer, ideally in a senior or supervisory capacity.
- Hold a current PFL (Personal Functional Licence).
- Strong knowledge of live table games and payouts.
- Excellent communication and customer service skills.
- Ability to stay calm under pressure and maintain a professional approach.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
Why Join Us?
- As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
- Rewards that keep the excitement going – From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
- A strong start that sets you up to win – Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
- Work with energy and variety – No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
- High standards, achieved together – We set the bar high and support each other to reach it – but we do it as a team, not in competition. Because when one of us wins, we all do.
- Room to grow and move forward – Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
We’re for Everyone If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care – we’d love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.
Senior Dealer in Birmingham employer: Grosvenor Casinos
At Grosvenor Casinos, we pride ourselves on being more than just a workplace; we are a community where every team member contributes to creating unforgettable experiences for our guests. With a commitment to employee development, competitive rewards, and a vibrant work culture, we ensure that our Senior Dealers thrive in a dynamic environment that values teamwork and individual growth. Join us in shaping the future of UK casinos while enjoying the excitement and variety that comes with every shift.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Dealer in Birmingham
✨Tip Number 1
Get to know the casino scene! Visit Grosvenor Casinos, soak up the atmosphere, and chat with current staff. This will give you a feel for the vibe and help you tailor your approach when you apply.
✨Tip Number 2
Show off your skills! When you get the chance to meet the hiring team, demonstrate your knowledge of live table games and customer service. Bring your A-game and let your passion shine through!
✨Tip Number 3
Network like a pro! Connect with other dealers and industry professionals on social media or at events. You never know who might have insider info about job openings or tips for your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Grosvenor Casinos family. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Dealer in Birmingham
Some tips for your application 🫡
Show Your Casino Experience:Make sure to highlight your experience as a dealer, especially if you've held a senior or supervisory role. We want to see how your background aligns with the vibrant atmosphere we create at Grosvenor Casinos.
Communicate Clearly:Your communication skills are key! Use clear and concise language in your application to demonstrate your ability to connect with guests and team members. Remember, we value exceptional service and teamwork.
Stay Calm Under Pressure:Share examples of how you've maintained professionalism in high-pressure situations. We thrive in a fast-paced environment, so showing us that you can keep your cool is a big plus!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Grosvenor Casinos!
How to prepare for a job interview at Grosvenor Casinos
✨Know Your Games
Make sure you brush up on your knowledge of live table games and payouts. Being able to discuss the nuances of different games will show that you're not just experienced, but also passionate about what you do.
✨Stay Calm Under Pressure
Grosvenor Casinos thrives in a fast-paced environment, so practice staying calm and collected. Think of scenarios where you had to manage stress effectively and be ready to share those experiences during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your exceptional customer service abilities. Think about times when you went above and beyond for a guest or resolved a tricky situation – this is key for a Senior Dealer role.
✨Emphasise Teamwork
Since you'll be working closely with a dynamic team, be ready to discuss how you contribute to a collaborative environment. Share instances where you supported your colleagues or helped create a positive atmosphere on the gaming floor.
