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- Tasks: Lead F&B operations across Grosvenor Casinos in Scotland, enhancing customer experience and profitability.
- Company: Join Grosvenor Casinos, a leading brand in the gaming and hospitality industry.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Be part of a dynamic team focused on delivering exceptional customer experiences and operational excellence.
- Qualifications: Minimum 3 years in a senior F&B role; strong commercial acumen and leadership skills required.
- Other info: Travel across Scotland to collaborate with casino teams in Glasgow, Edinburgh, Dundee, and Aberdeen.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Regional Food & Beverage Operations Manager acts as a strategic partner to the Regional Director for Scotland providing operational expertise, commercial insight, and venue support to drive the performance of the F&B offering across Grosvenor Casinos venues in the region.
This role focuses on enhancing customer experience, optimising profitability, and ensuring operational excellence across all F&B operations.
The ideal candidate will be a dynamic, customer-focused professional with a strong background in multi-site hospitality operations with a demonstratable, proven ability to influence and collaborate with operational teams. A team player and ultimately someone with a passion for hospitality who can implement change whilst bringing a team along with them.
In this role, you will:
Strive to achieve Operational Excellence:
- Partner with the Regional Director and casino management teams to ensure the delivery of high-quality F&B services across the region’s casinos.
- Manage your region delivering exceptional operational standards, quality food and beverage and service levels always identifying areas for improvement and helping share best practice across your region and beyond.
- Support the implementation of F&B policies, procedures, and standards to ensure consistency and compliance across the region.
Enhance Commercial Performance:
- Analyse F&B performance metrics (e.g., revenue, margins, waste, and customer satisfaction) to identify trends, risks, and opportunities.
- Work with casino managers to develop and execute strategies to drive F&B revenue growth and improve profitability.
- Support the development and launch of new F&B products, menus, and promotions to enhance customer engagement and satisfaction.
Deliver a Customer Experience that exceeds expectations:
- Monitor and evaluate customer feedback with the casino management teams to identify areas for improvement in the F&B offering.
- Collaborate with operational teams to ensure a seamless and memorable customer experience across all F&B touchpoints.
- Champion initiatives to enhance service quality, menu innovation, and overall customer satisfaction.
Achieve consistency through strong Training & Development:
Achieve consistency through strong Training & Development:Support the training and development of F&B venue teams to ensure the highest standards of service and operational efficiency.
- Share best practices and provide coaching to casino managers and F&B staff to drive continuous improvement.
Enhance Stakeholder Engagement:
- Build strong relationships with casino managers, F&B teams, and central support functions to foster collaboration and national/regional alignment.
- Act as the key point of contact for F&B-related queries and initiatives within the region.
- Communicate effectively with stakeholders at all levels to ensure the successful delivery of F&B objectives.
Required Key Skills & Competencies:
- Strong understanding of F&B operations, including food safety, menu development, and customer service.
- Excellent commercial acumen with the ability to analyse data and make informed decisions.
- Proven ability to influence and collaborate with operational teams to drive results.
- Strong problem-solving skills with a focus on delivering practical solutions.
- Excellent communication and interpersonal skills, with the ability to engage and motivate teams.
- Passion for delivering exceptional customer experiences.
What do you need?
-
- Minimum of 3 years of experience in a senior F&B role within the hospitality, leisure, or gaming industry.
- Proven track record of driving F&B performance and profitability in a multi-site environment.
- Experience in menu delivery , cost control, and inventory management.
- Knowledge of food safety regulations and compliance requirements.
- Experience in training and developing F&B teams (desirable).
What We Offer
-
- Competitive salary and benefits package + car allowance.
- Opportunity to work with a leading brand in the gaming and hospitality industry.
- A dynamic and supportive working environment with opportunities for professional growth.
- Travel across your region to work closely with casino teams.
- An exciting future with opportunities to grow.
This role is pivotal in driving the success of Grosvenor Casinos’ F&B offering in your region. If you are a passionate and commercially focused F&B professional with a commitment to excellence, we would love to hear from you
Qualifications
Additional Information
You will be required to travel to all Grosvenor casinos, in the Scottish region – Glasgow, Edinburgh, Dundee and Aberdeen.
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Regional F&B Operations Manager (Scotland) employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional F&B Operations Manager (Scotland)
✨Tip Number 1
Network with professionals in the hospitality and gaming industry, especially those who have experience in multi-site operations. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends in F&B management.
✨Tip Number 2
Familiarise yourself with Grosvenor Casinos' F&B offerings and their unique selling points. Understanding their brand and customer expectations will help you tailor your approach during interviews and demonstrate your passion for enhancing customer experiences.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven F&B performance and profitability in previous roles. Highlight your ability to analyse metrics and implement strategies that led to measurable improvements, as this aligns closely with the job requirements.
✨Tip Number 4
Showcase your leadership skills by discussing how you've successfully trained and developed teams in the past. Emphasise your collaborative approach and ability to motivate others, as these qualities are essential for the Regional F&B Operations Manager role.
We think you need these skills to ace Regional F&B Operations Manager (Scotland)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in F&B operations, particularly in multi-site environments. Emphasise your achievements in driving performance and profitability, as well as any specific examples of enhancing customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your skills align with the role's requirements. Mention your ability to influence teams and implement change, and provide examples of how you've successfully collaborated with operational teams in the past.
Highlight Key Skills: Ensure you address the key skills mentioned in the job description, such as commercial acumen, problem-solving abilities, and knowledge of food safety regulations. Use specific examples to demonstrate these competencies in your application.
Showcase Training Experience: If you have experience in training and developing F&B teams, make sure to highlight this in your application. Discuss any training programmes you've implemented or participated in, and how they contributed to operational excellence and team performance.
How to prepare for a job interview at Grosvenor Casinos Limited
✨Showcase Your F&B Expertise
Make sure to highlight your experience in food and beverage operations during the interview. Discuss specific examples of how you've improved operational standards or driven profitability in previous roles, as this will demonstrate your capability to excel in the position.
✨Demonstrate Commercial Acumen
Be prepared to discuss how you analyse performance metrics and make data-driven decisions. Share examples of strategies you've implemented that led to revenue growth or enhanced customer satisfaction, showcasing your ability to think commercially.
✨Emphasise Team Collaboration
Since this role requires working closely with various teams, be ready to talk about your experience in influencing and collaborating with operational teams. Highlight instances where you've successfully led a team through change or improvement initiatives.
✨Prepare for Customer Experience Questions
Expect questions about how you would enhance customer experiences in the F&B sector. Think of innovative ideas or initiatives you've championed in the past that improved service quality or customer feedback, as this will align with the company's focus on exceeding customer expectations.