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- Tasks: Lead IT operations, ensuring stability and security across gaming and corporate platforms.
- Company: Join a vibrant company focused on inclusivity and career growth in the gaming industry.
- Benefits: Enjoy hybrid work, wellness support, development opportunities, and competitive benefits like pensions and bonuses.
- Why this job: Be part of a dynamic team driving innovation and excellence in IT operations with global exposure.
- Qualifications: Deep technical expertise in cloud infrastructure and several years in IT Operations or SRE required.
- Other info: We prioritise wellbeing and inclusivity, offering support networks and flexible working arrangements.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
We’re seeking a strategic leader to oversee our IT Operational Management, supervising the Network Operations Centre (NOC) and the emerging Operations Security Centre (OSC) .
This role ensures the stability, security, and efficiency of our production systems across Group, Venues, and Interactive platforms. You will lead high-performing teams managing our IT estate, including gaming platforms, corporate infrastructure, and cloud environments.
Key Responsibilities:
- Lead and manage the 24×7 operations of NOC and OSC, ensuring optimal performance both on-premises and in cloud environments.
- Build and develop the OSC team, establishing processes for security event management and incident resolution.
- Optimize costs for monitoring tools like NewRelic while maintaining platform visibility and functionality.
- Ensure rapid detection and resolution of faults and security incidents to minimize business impact.
- Monitor and alert on security, gaming, and data compliance issues, understanding technical obligations.
- Improve operational processes to adapt to evolving business needs and industry standards.
- Mentor team leads , fostering accountability, growth, and excellence.
- Collaborate with ITSM, engineering, and change management teams to improve service quality and manage risks.
- Drive service improvement through insights and analysis to enhance tools, processes, and supplier performance.
- Transition BAU tasks from smaller teams to NOC/OSC, enabling focus on strategic initiatives.
Qualifications
- Deep technical expertise in legacy and cloud infrastructure (Azure, AWS, Cloudflare, Nginx, GitHub, Kubernetes, monitoring platforms like NewRelic and Solarcloud).
- Several years of experience in IT Operations, SRE, or ITSM, with a record of operational excellence.
- Strong troubleshooting skills across diverse technology stacks, including internal and third-party components.
- Proven leadership of global, 24×7 teams, emphasizing performance and resilience.
- Understanding of service quality and security compliance , with ability to protect customer and business interests.
- Gaming industry experience is highly desirable, especially in regulated or high-availability settings.
- Excellent communication skills , capable of translating complex concepts for all audiences.
- Resilient and empathetic leadership , managing conflict and high-pressure situations professionally.
- Business acumen , understanding operational decisions\’ impact on performance.
Additional Information
#LI-IZ1#LI-Hybrid
Join us for a vibrant, inclusive environment that supports your growth and career development—so you can #BeYourself.
We prioritize wellbeing with hybrid work, support networks, menopause support, and weekly PepTalks.
We invest in your growth through development opportunities, leadership training, and industry certifications.
Experience international exposure and collaboration with colleagues worldwide.
Our benefits include pensions, bonuses, private medical and life insurance—details vary by location. Please consult your local Talent Acquisition specialist.
We are committed to inclusivity and providing fair access to our services. If you need reasonable adjustments, let us know before your interview.
#J-18808-Ljbffr
Head of IT Operations Centre employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Operations Centre
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in IT operations, especially in cloud environments like Azure and AWS. This knowledge will not only help you during discussions but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the gaming industry, particularly those who have experience in regulated environments. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed high-performing teams in the past. Be ready to share specific examples of how you've fostered accountability and growth within your teams, as this is crucial for the role.
✨Tip Number 4
Understand the importance of service quality and security compliance in IT operations. Be prepared to articulate how you would approach these areas, especially in relation to protecting customer and business interests, as this will be key to your success in the role.
We think you need these skills to ace Head of IT Operations Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Operations, particularly in managing teams and overseeing 24x7 operations. Emphasise your technical expertise in cloud infrastructure and monitoring tools relevant to the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading high-performing teams and your understanding of the gaming industry. Mention specific examples of how you've improved operational processes or resolved security incidents in previous roles.
Highlight Leadership Experience: Clearly outline your leadership experience, especially in global teams. Provide examples of how you've mentored team leads and fostered accountability and growth within your teams.
Showcase Communication Skills: Demonstrate your excellent communication skills by using clear and concise language throughout your application. Be prepared to explain complex technical concepts in a way that is accessible to all audiences during the interview process.
How to prepare for a job interview at Grosvenor Casinos Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your deep technical knowledge in both legacy and cloud infrastructure. Highlight your experience with platforms like Azure, AWS, and monitoring tools such as NewRelic, as these are crucial for the role.
✨Demonstrate Leadership Skills
Share examples of how you've successfully led global, 24x7 teams in the past. Emphasise your ability to foster accountability and growth within your team, as well as how you handle high-pressure situations.
✨Understand the Gaming Industry
If you have experience in the gaming industry, especially in regulated environments, make sure to mention it. Discuss how your background can contribute to maintaining security and compliance in this sector.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. This will demonstrate your excellent communication skills and your ability to translate information for diverse audiences, which is essential for collaboration across teams.