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For Companies At a Glance
- Tasks: Welcome and entertain customers, ensuring they have a memorable experience.
- Company: Join Grosvenor Casino, a vibrant hub for entertainment in Southend-on-Sea.
- Benefits: Enjoy flexible shifts, a fun work environment, and opportunities for growth.
- Why this job: Be the face of our business and create unforgettable moments for guests.
- Qualifications: A positive attitude and hospitality experience are essential; customer obsession is key.
- Other info: Predominantly night shifts with flexibility required for various schedules.
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.
You will:
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return.
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks so that the customer always has the opportunity to access products at all times.
Qualifications
- Positive attitude.
- Experience of working successfully in a hospitality role.
- Fanatical about delivering unrivalled customer experience.
- Ability to collaborate with the wider business.
- Sound communication skills.
- Comfortable with change and ability to embrace new ways of working.
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information
- Predominantly night shifts, however, shifts will vary.
- Flexibility is required to cover any shift throughout the week.
Food and Beverage Host employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Host
✨Tip Number 1
Familiarise yourself with the latest trends in the food and beverage industry. This knowledge will not only help you engage with customers but also demonstrate your passion for the role during any interviews or discussions.
✨Tip Number 2
Practice your customer service skills by volunteering or working in similar environments. The more experience you have in hospitality, the better you'll be able to showcase your ability to create memorable experiences for guests.
✨Tip Number 3
Network with professionals in the hospitality sector. Attend local events or join online forums where you can connect with others in the industry. This could lead to valuable insights and even job referrals.
✨Tip Number 4
Be prepared to discuss how you handle challenging situations with customers. Think of examples from your past experiences that highlight your problem-solving skills and ability to maintain a positive atmosphere.
We think you need these skills to ace Food and Beverage Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Grosvenor Casino is looking for in a Food and Beverage Host. Highlight your passion for customer service and any relevant experience in hospitality.
Tailor Your CV: Make sure your CV reflects your experience in hospitality roles. Emphasise your customer service skills, ability to work in a team, and any specific achievements that demonstrate your capability to create memorable experiences for guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your positive attitude and experience align with the responsibilities of a Food and Beverage Host, and express your eagerness to contribute to the team.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Grosvenor Casinos Limited
✨Show Your Passion for Customer Service
As a Food and Beverage Host, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to creating memorable experiences.
✨Know the Menu and Promotions
Familiarise yourself with the current menu and any promotions before the interview. This knowledge will not only impress your interviewers but also show that you are proactive and genuinely interested in the role.
✨Demonstrate Teamwork Skills
Collaboration is key in hospitality. Be ready to discuss how you've worked effectively within a team in the past, highlighting your ability to communicate and support your colleagues to achieve common goals.
✨Embrace Flexibility
Since the role requires working various shifts, including nights and weekends, express your willingness to be flexible. Share any previous experiences where you've adapted to changing schedules or embraced new ways of working.
