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- Tasks: Support gaming products, manage installations, and provide on-site training.
- Company: Join a dynamic team in the gaming industry focused on innovation and customer satisfaction.
- Benefits: Enjoy a car allowance, staff uniform, and flexible working hours.
- Why this job: Be part of an exciting field role with opportunities for growth and tech exploration.
- Qualifications: Experience as a Support Technician, strong communication skills, and a team player attitude required.
- Other info: Travel daily to various venues; ideally located around Birmingham/Midlands.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
As a Field Support Technician, you will be responsible to support the products within the gaming operation across the region and estate to maximise the revenue and profit opportunity. This role works closely with suppliers, support based teams and operations to ensure a quick response to requested product moves and to undertake product installations and alterations of layouts, ensuring all activities are carried out in accordance with company policy and health and safety.
Main Accountabilities& Responsibilities:
- Carry out gaming product moves as directed by the Technical Services Manager.
- Update software, when necessary, in order to keep all software based equipment fully up to date in line with company policy.
- Provide on-site training to club operations teams after installation of software or equipment updates and/or upgrades.
- Assist IT where possible with day to day on site problems.
- Act as liaison engineer to sub-contractors carrying out equipment maintenance.
- Investigate and identify potential new technology to the Technical Manager that may offer operational benefit to the company.
- To familiarize yourself with any existing and/or new gaming product or equipment so as to be able to carry out any gaming product moves thus minimising downtime.
Qualifications
- Proven experience as a Support Technician or similar role
- Excellent communicator and interpersonal skills
- Able to work flexibly and open to new ideas
- Team player with the ability to be able to work on their own initiative
- Excellent time management skills with the ability to prioritize work effectively
- From time-to-time, additional hours and overnight stays will required
- Proven ability to maintain effective work performance while under pressure
Additional Information
- Car allowance &staff uniform provided
- This is a field based role you will be expected to travel each day to venues you are supporting
- Ideally you\’ll be located around the Birmingham/Midlandsarea but you will be expected to support a region and cover venues around the surrounding area.
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Field Support Technician employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Technician
✨Tip Number 1
Familiarise yourself with the latest gaming technologies and products. Understanding the equipment you'll be working with will not only boost your confidence but also demonstrate your commitment to staying updated in this fast-paced industry.
✨Tip Number 2
Network with professionals in the gaming and technical support fields. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within companies like us.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be prepared to discuss specific instances where you've successfully resolved technical issues, as this role requires quick thinking and effective solutions under pressure.
✨Tip Number 4
Demonstrate your flexibility and willingness to travel. Since this is a field-based role, emphasising your readiness to adapt to different locations and work hours will make you a more attractive candidate for us.
We think you need these skills to ace Field Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Support Technician or in similar roles. Emphasise your communication skills, ability to work under pressure, and any specific technical skills that relate to gaming products.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Support Technician role. Mention your understanding of the responsibilities, such as product installations and on-site training, and how your previous experiences make you a great fit.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in the past. This could include specific instances where you acted as a liaison or provided training, demonstrating your proactive approach.
Highlight Flexibility and Teamwork: Since the role requires flexibility and teamwork, mention any experiences where you worked collaboratively with others or adapted to changing situations. This will show that you can thrive in a dynamic environment.
How to prepare for a job interview at Grosvenor Casinos Limited
✨Show Your Technical Know-How
As a Field Support Technician, you'll need to demonstrate your technical skills. Be prepared to discuss your experience with gaming products and any relevant software updates you've managed in the past.
✨Emphasise Communication Skills
This role requires excellent communication, especially when training club operations teams. Share examples of how you've effectively communicated complex information to non-technical staff in previous roles.
✨Demonstrate Flexibility and Initiative
Since the job involves travelling and working in various locations, highlight your ability to adapt to new environments and challenges. Discuss instances where you've taken the initiative to solve problems on your own.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of specific situations where you had to troubleshoot issues quickly and how you prioritised tasks to minimise downtime.