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- Tasks: Support gaming products across the region, ensuring smooth operations and installations.
- Company: Dynamic gaming company focused on innovation and teamwork.
- Benefits: Car allowance, staff uniform, and opportunities for training and development.
- Why this job: Join a vibrant team and make an impact in the gaming industry.
- Qualifications: Strong communication skills and experience as a Support Technician.
- Other info: Flexible working with travel across the Southern region.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
As a Field Service Technician, you will be responsible to support the products within the gaming operation across the region and estate to maximise the revenue and profit opportunity. This role works closely with suppliers, support based teams and operations to ensure a quick response to requested product moves and to undertake product installations and alterations of layouts, ensuring all activities are carried out in accordance with company policy and health and safety.
- Car allowance & staff uniform provided
- This role will cover the Southern region (London, Southampton, Bristol & Cardiff etc)
Responsibilities
- Carry out gaming product moves as directed by the Technical Services Manager.
- Update software, when necessary, in order to keep all software based equipment fully up to date in line with company policy.
- Provide on-site training to club operations teams after installation of software or equipment updates and/or upgrades.
- Assist IT where possible with day to day on site problems.
- Act as liaison engineer to sub-contractors carrying out equipment maintenance.
- Investigate and identify potential new technology to the Technical Manager that may offer operational benefit to the company.
- To familiarize yourself with any existing and/or new gaming product or equipment so as to be able to carry out any gaming product moves thus minimising downtime.
Qualifications
- Excellent communicator and interpersonal skills.
- Able to work flexibly and open to new ideas.
- Team player with the ability to be able to work on their own initiative.
- Excellent time management skills with the ability to prioritize work effectively.
- From time-to-time, additional hours and overnight stays will required.
- Proven ability to maintain effective work performance while under pressure
- Proven experience as a Support Technician or similar role.
- This is a field based role you will be expected to travel each day to venues you are supporting.
Additional Information
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Field Service Technician employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Network like a pro! Reach out to people in the gaming industry, especially those who work as Field Service Technicians. Attend local meetups or online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've tackled challenges in previous roles. Highlight your problem-solving abilities and how you can keep things running smoothly under pressure.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in making a great first impression.
✨Tip Number 4
Stay flexible and open-minded! The gaming industry is always evolving, so being adaptable to new technologies and ideas will make you stand out. Show that you're eager to learn and grow within the role.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Support Technician or in similar roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your tech know-how and problem-solving abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Technician role. Share specific examples of how you've tackled challenges in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills: As a Field Service Technician, you'll need to communicate effectively with various teams. Make sure your application reflects your excellent interpersonal skills. We love candidates who can convey technical information clearly and work well with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at Grosvenor Casinos Limited
✨Know Your Tech
Familiarise yourself with the gaming products and equipment mentioned in the job description. Be ready to discuss how you would handle product moves, installations, and updates. Showing that you understand the technical aspects will impress the interviewers.
✨Communication is Key
As a Field Service Technician, you'll need to communicate effectively with various teams. Prepare examples of how you've successfully communicated in past roles, especially when training others or liaising with subcontractors. This will demonstrate your interpersonal skills.
✨Show Your Flexibility
This role requires flexibility and the ability to work independently. Think of instances where you've adapted to changing situations or taken the initiative. Highlighting these experiences will show that you're a team player who can also thrive on their own.
✨Time Management Matters
With responsibilities that may require prioritising tasks under pressure, be prepared to discuss how you manage your time effectively. Share specific strategies or tools you use to stay organised, especially when juggling multiple site visits or urgent requests.
