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For Companies At a Glance
- Tasks: Manage and maintain casino facilities, ensuring safety and guest satisfaction.
- Company: Join The Victoria, a vibrant casino focused on exceptional guest experiences.
- Benefits: Enjoy hybrid working, wellness support, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values inclusivity and personal development.
- Qualifications: Experience in facilities management and proficiency in MS Office required.
- Other info: International collaboration and diverse projects await you!
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Facilities Manager will ensure that the casino’s facilities are well-maintained, safe, and operational at all times, overseeing maintenance and repair activities, preventing downtime, and ensuring a positive experience for guests. The Facilities Manager plays a critical role in maintaining high standards of cleanliness, comfort, and functionality to meet customer expectations.
Main Accountabilities & Responsibilities:
- Utilise the maintenance portal to coordinate and manage maintenance, compliance, and repair works, updating the maintenance and management teams regarding contractor visits.
- Supervise and coordinate the on-site maintenance and cleaning teams.
- Monitor daily completion of PPM in line with the planner, ensuring SLAs and KPIs are met.
- Use the Mindsett Prism dashboard to monitor and manage utility usage, optimizing efficiency and minimizing costs.
- Ensure compliance with safety regulations and oversee emergency preparedness protocols.
- Collaborate with other departments to address facility-related issues and support operational needs.
- Stay updated on industry trends and best practices in facilities management to continuously improve processes and procedures.
- Act as the key point of escalation for maintenance issues, escalating with the external FM provider, Venue Director, and Property Department as required.
- Attend periodic review meetings with the external FM provider to ensure a suitable level of service.
- Serve as a key stakeholder for casino projects.
- Review quotes received before sending them through the approval process where applicable.
Qualifications
- Proficient in MS Word, Excel, and Project at an intermediate level.
- Previous experience in a similar facilities management role.
- IOSH/NEBOSH certification.
- Understanding and experience of hard and soft services.
- Enthusiastic, proactive, and driven individual.
- Excellent communication and interpersonal skills—both written and verbal.
- Open and transparent decision-making style.
- Confident in developing and maintaining relationships with contractors and suppliers.
Additional Information
What will you get in return?
Join us to unlock benefits and opportunities that will boost your career in a vibrant, inclusive, and fulfilling work environment. Be yourself and thrive with us.
We prioritize wellbeing with hybrid working, colleague support networks, menopause support, and weekly PepTalks.
We invest in your growth through development opportunities, leadership training, and industry certifications to help you work, win, and grow with us.
Gain international exposure and collaborate with colleagues worldwide as part of our global business.
Our benefits include pensions, bonus schemes, private medical insurance, and life insurance. Benefits may vary by location and brand; please consult your local Talent Acquisition specialist for details.
The Rank Group is committed to being an inclusive employer, ensuring fair and equal access to our services. If you require a reasonable adjustment for your interview, please inform us in advance.
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Facilities Manager - The Victoria employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager - The Victoria
✨Tip Number 1
Familiarise yourself with the specific maintenance portal and tools mentioned in the job description, such as the Mindsett Prism dashboard. Being able to demonstrate your proficiency in these systems during discussions can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in the casino or hospitality industry. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends and best practices in facilities management. Being knowledgeable about current industry standards will not only help you in interviews but also show your commitment to continuous improvement.
✨Tip Number 4
Prepare to discuss your previous experiences in managing both hard and soft services. Be ready to share specific examples of how you've successfully overseen maintenance and cleaning teams, as this will highlight your relevant expertise.
We think you need these skills to ace Facilities Manager - The Victoria
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management. Emphasise your proficiency in MS Word, Excel, and Project, as well as any certifications like IOSH or NEBOSH.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed maintenance and compliance in previous positions.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your interpersonal skills and ability to collaborate with various teams and contractors.
Showcase Problem-Solving Abilities: Include instances where you've effectively resolved facility-related issues or improved processes. This will illustrate your proactive approach and decision-making style.
How to prepare for a job interview at Grosvenor Casinos Limited
✨Know Your Facilities Management Basics
Brush up on your knowledge of facilities management, especially regarding hard and soft services. Be prepared to discuss how you would ensure the casino's facilities are safe and operational, as well as your experience with compliance and safety regulations.
✨Familiarise Yourself with Relevant Tools
Since the role involves using specific tools like the maintenance portal and Mindsett Prism dashboard, make sure you understand how these systems work. If possible, mention any similar tools you've used in previous roles to demonstrate your adaptability.
✨Highlight Your Communication Skills
As a Facilities Manager, you'll need to coordinate with various teams and contractors. Prepare examples that showcase your excellent communication and interpersonal skills, particularly how you've successfully managed relationships in past roles.
✨Show Enthusiasm for Continuous Improvement
The job description emphasises staying updated on industry trends and best practices. Be ready to discuss how you keep yourself informed and how you’ve implemented improvements in your previous positions to enhance efficiency and service quality.
