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For Companies At a Glance
- Tasks: Greet and entertain customers, ensuring they have a memorable experience.
- Company: Join Grosvenor Casino, a vibrant hub for entertainment and hospitality.
- Benefits: Enjoy flexible shifts, a fun work environment, and opportunities for growth.
- Why this job: Be the face of our business and create unforgettable moments for guests.
- Qualifications: Bring a positive attitude and previous hospitality experience to the table.
- Other info: Must be available for shifts, including weekends and bank holidays.
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.
You will:
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return.
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks so that the customer always has the opportunity to access products at all times.
Qualifications:
- Positive attitude.
- Experience of working successfully in a hospitality role.
- Fanatical about delivering unrivalled customer experience.
- Ability to collaborate with the wider business.
- Sound communication skills.
- Comfortable with change and ability to embrace new ways of working.
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information: 24 hour contract.
F & B Host employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F & B Host
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Tip Number 2
Familiarise yourself with the latest trends in food and beverage service. Being knowledgeable about current promotions and products will demonstrate your commitment to providing an exceptional experience.
✨Tip Number 3
Practice your communication skills. As a host, you'll need to engage with customers effectively, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Be prepared to discuss how you handle challenges in a fast-paced environment. Share examples of how you've adapted to change and maintained a positive attitude, as this is crucial in hospitality.
We think you need these skills to ace F & B Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Grosvenor Casino is looking for in an F&B Host. Highlight your passion for customer service and any relevant experience in hospitality.
Tailor Your CV: Make sure your CV reflects your experience in hospitality and customer service. Use specific examples that demonstrate your ability to create memorable experiences for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your positive attitude and experience align with their expectations for an F&B Host.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Grosvenor Casinos Limited
✨Show Your Passion for People
As an F&B Host, your love for customer interaction is key. Be prepared to share examples of how you've created memorable experiences for guests in previous roles. This will demonstrate your enthusiasm and suitability for the position.
✨Know the Menu and Promotions
Familiarise yourself with the current menu and any promotions before the interview. Being able to discuss these confidently shows that you are proactive and genuinely interested in the role, which can impress the interviewers.
✨Demonstrate Team Spirit
Collaboration is essential in hospitality. Be ready to talk about times when you've worked effectively within a team to achieve goals or enhance customer experiences. This will highlight your ability to contribute positively to the wider business.
✨Embrace Change and Flexibility
The hospitality industry often requires adaptability. Share instances where you've successfully navigated changes or embraced new ways of working. This will show that you're comfortable with the dynamic nature of the role and can thrive in various situations.
