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- Tasks: Lead table operations, support dealers, and engage customers in a vibrant casino environment.
- Company: Join a dynamic casino that values leadership and customer interaction on the gaming floor.
- Benefits: Enjoy flexible shifts, including nights and weekends, in an exciting 24/7 atmosphere.
- Why this job: Be at the heart of the action, ensuring unforgettable gaming experiences while promoting safer gambling.
- Qualifications: Must have a current PFL from the Gambling Commission and proven dealer experience.
- Other info: Candidates must be 18+ and legally eligible to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We’re looking for confident, competent dealers to step into a dynamicCustomer & Dealer Supportrole — where your experience meets leadership on the gaming floor.
In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.
From greeting guests and explaining games to supervising tables and upholding safer gambling standards — you’ll be right at the heart of the action.
Qualifications
- Current PFL issued by the Gambling Commission
- Proven experience as a competent casino dealer
- Strong understanding of table security, game integrity, and safer gambling practices
- Excellent communication and customer service skills
- Confidence to supervise tables and support the wider casino team
Additional Information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
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Customer & Dealer Support (CADS) employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Dealer Support (CADS)
✨Tip Number 1
Familiarise yourself with the specific games offered at the casino where you're applying. Understanding the nuances of each game will not only boost your confidence but also impress the hiring team during any interviews.
✨Tip Number 2
Network with current or former employees of the casino. They can provide valuable insights into the company culture and what the hiring managers are really looking for in a candidate.
✨Tip Number 3
Prepare to demonstrate your customer service skills in real-time scenarios. Think about how you would handle various situations on the gaming floor, as this will likely come up in discussions during the interview process.
✨Tip Number 4
Showcase your leadership abilities by discussing any past experiences where you've successfully supervised a team or managed a situation under pressure. This will highlight your readiness for the dynamic environment of the casino.
We think you need these skills to ace Customer & Dealer Support (CADS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a casino dealer. Emphasise your understanding of table security, game integrity, and safer gambling practices, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to engage with guests. Mention specific examples from your past experiences that demonstrate your leadership skills on the gaming floor.
Highlight Relevant Qualifications: Clearly state your current PFL issued by the Gambling Commission in your application. This is a key requirement for the role and should be prominently featured.
Show Flexibility: Since the role requires flexibility to work night shifts and weekends, mention your availability in your application. This shows your commitment and readiness to meet the demands of the job.
How to prepare for a job interview at Grosvenor Casinos Limited
✨Showcase Your Experience
Be prepared to discuss your previous experience as a casino dealer. Highlight specific situations where you ensured game integrity and maintained table security, as this will demonstrate your competence in the role.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, practice explaining games clearly and engagingly. You might even want to role-play scenarios where you interact with customers to show your ability to connect with them.
✨Understand Safer Gambling Practices
Familiarise yourself with safer gambling standards and be ready to discuss how you would uphold these practices on the gaming floor. This shows that you take responsible gaming seriously and are committed to creating a safe environment.
✨Prepare for Flexibility Questions
Given the 24/7 nature of the casino environment, be ready to discuss your availability for night shifts and weekends. Showing that you are flexible and willing to adapt will make you a more attractive candidate.